Due to the expansion of our operations last year, we recruited 18 new operation and quality leaders. In parallel to implementation procedures, we would like to provide our workers with the proper support and assist with their professional career development. We also want to improve their leadership qualities, which is why we have launched the Leader Academy. Transcom has been active on the local market for 12 years and has put together a strong team of specialists, with the experience and skills necessary to deliver high-quality services.
At the same time, we are aware of the fact that current market demands are very high and that they change quickly. In order to maintain the high standards of services offered to our customers, we constantly train our people. The Leader Academy is one of many initiatives aimed at competence and knowledge development. One example is a Personal Development Plan workshop we ran recently, in which self-evaluation was in focus. Another one included issues such as Time Management, team creation, organising meetings or gatherings, team management, team communication, motivation systems and evaluation.
After finishing the Academy, all participants shall continue their professional development by participating in further trainings provided by our Service Quality Department.
Authors: Agata Zyśk and Paweł Chamera