My Transcom Experience

Author: Alberto Martínez Bernardo

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Transcom wins two new awards at the CRC Oro Awards in Spain

Transcom has been awarded, once again, in one of the most prestigious customer care galas in Spain:  CRC Oro Awards.

The company was recognized with the CRC Gold Award for Best Collection Services, for the service provided to one of the first banks in the country and the Special CRC Gold Award for Best Quality Management.

Premios CRC Oro 2016. Transcom. Mejor Gestión de la Calidad

We are very happy to have won again. It is the third consecutive year we receive the Best Quality Management Award, which shows the maturity of our Total Quality Management System and the excellence in the quality of our services. In addition to this, it is an honor to achieve, for the third time also, the award for Best Collection Services, and to prove that our team’s effort is valued and recognized by our clients.

These awards, which celebrate its 18th edition this year, recognize the work of the best companies that look for the professionalism and excellence of the Customer Care. They are organized by the AEERC (Spanish Association of Experts in Customer Contact Centers), IFAES (International Faculty for Executives) and IZO.

They are based on a consolidated and objective methodology focused on a rigorous audit process and the Voice of the Client, rewarding both the operational management of services such as client recommendation.

The awards ceremony was held during the Expo Relación Cliente fair, in Santiago Bernabéu Stadium in Madrid.

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