Transcom was honored with the Award for Best Outsourcer at the Gala of CRC Gold Awards, held in Madrid on October 7, 2015.
This award is given to the outsourcing company with the best relationship with its customers, considering two perspectives: customer recommendation and operational management. Applying for this prize implies being deeply audited by independent consultants of the Organization (AEERC / IFAES / IZO). Transcom’s clients were also surveyed with regards to their perception of Transcom Spain.
In addition to this, Transcom was also awarded with the CRC Gold Award for Best Collection Services, for the service provided to one of the first banks in the country and the Special CRC Gold Award for Best Quality Management.
Being awarded with the Best Quality Management Award for the second consecutive year demonstrates our commitment to our Quality Management System and the total quality excellence of our services.
These awards acknowledge the work done by each and every one of the professionals who are part of Transcom. They are the most prestigious awards within the BPO sector in Spain and recognize the work of the best companies, both outsourcers and their clients.
Alberto Martínez is Sales & Marketing Director at Transcom Iberia