Since March 2012, Transcom Netherlands have been offering our employees and flex personnel of Unique (Transcom’s partner) in Groningen the opportunity to take vocational courses for the position of commercial office assistant, specializing as contact center assistant. Tele’Train delivers the training.
You can read more about our other MBO graduates in a previous post.
In May, we could celebrate that another seven people had finalized their MBO course.
Besides this, seven team leaders have received their ECABO certificate. The certificate proves that they successfully have accompanied and mentored one or two students during the whole MBO course. By combining the MBO with the regular coaching, the team leaders have efficiently helped the agents with their study.
These are of course good reasons to celebrate.
The students do have to follow a lesson program which is adapted to the daily routines in the call center world. Communication skills, language skills in general and sales are trained by experienced teachers and with suitable and well proven methods. With role-plays, theory and practical assignments the students are educated but also trained to perform even better in their daily routines.
We at Transcom Netherlands are very proud of the achievements of the team(leaders) and we are convinced that we now have 14 colleagues with significantly more knowledge and experience of the contact center world.
As of this month we will start with a new group of at least 16 new MBO students. This new course will be finished within one and two years, depending of the progress of the individuals. So we are planning to have the next celebration in at least two years.