Transcom Netherlands has achieved the prestigious COPC certification for the second year in a row. The COPC standard is an internationally applied control model aimed at handling customer contact. The standard has stringent requirements for customer satisfaction, quality and processes and is focused on high performance.
A COPC certificate is valid for one year. To qualify for recertification, the organisation needs to achieve and sustain continuous performance improvement. The COPC certificate proves that Transcom is able to provide outstanding customer service, with emphasis on customer satisfaction, cost reduction and employee satisfaction that meets the highest international standards.