This year Transcom celebrates 20 years in business. Since we opened our first site in Karlskoga, Sweden in 1995, the company has grown from a single-country, single client operation into a global customer care specialist with operations in 23 countries, employing 30 000 people, serving more than 400 clients. But during these years the global customer care industry has undergone tremendous changes as well, driven by new technology and shifting consumer behavior.
To meet the these challenges, we rely on our people who patiently listen and share their knowledge to our client’s customers day after day, via traditional voice and multichannel solutions.
In our new corporate video, these special people are the core that makes it possible for Transcom to lead the way in customer experience.