My Transcom Experience

Author: Tanja Lohrmann

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Transcom Halle moves to new premises to meet growth and market demand

Transcom Germany’s second site in Halle was established in 2001 and after 14 years the office has relocated to another district in town. The new site is situated in a residential area in the Halle-Neustadt neighborhood, near the town center.

The entire contact center has moved to the top floor of a large furniture store, which has been modified to satisfy Transcom’s specific needs. The location of the new site, which is well-served by various forms of public transport, is highly appreciated by employees and makes the work of the HR department easier in their search for new talent.

The move also supports growth, because the new offices can accommodate work stations for over 600 employees. The availability of more space represents a big advantage, allowing Transcom to grow rapidly and improve its position on the German market. Offering numerous work stations from the outset, the Halle site represents the ideal way to quickly satisfy the needs of new or existing clients that want to start working with Transcom or extend the scope of their activities.

Halle Collage 1

Transcom Halle has 320 employees today, providing inbound, outbound and back office services on various projects for international clients, including customer assistance for a leading producer of satellite navigation systems. Over 60 agents work on this project, performing back office operations and providing first and second level technical assistance. One special feature of the project is the provision of assistance services via social media and, not least, the implementation of dedicated self-service solutions.

Halle Collage 2

In 2015, the Halle site launched a new B2B technical assistance service project for the Information Technology subsidiary of a major German retail group, in which operators provide support for department store sales staff in the event of technical problems with cash desk systems. The other clients served by the Halle site are in the telecommunications and financial services sectors.

The move in May 2015 to a new site with more space was needed to support growth and cater for market demand, with the ambition of growing together with our Clients.

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