My Transcom Experience

Author: Claudia Balboa Riquelme

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Transcom Chile launches new outbound service for local client

One of Transcom Chile’s main priorities is to expand our local client base. Therefore, we are pleased to announce the launch of a new outbound service for a client within the financial sector.

The client is one of the leading financial institutions in Chile in terms of market share and by its financial strength and profitability. Our new client pays special attention to the quality of the service it provides to its customers. The new outbound service for accident insurance and medical emergencies was launched in mid-June.

New team in Transcom Chile

Initially, the team consisted of nearly 40 people. However, following the successful launch of the project, and in view of the good results, our client requested 15 additional people for their team.

The hard work of our Product Specialists in terms of quality and training, good control of sales practices, and the close partnership with our client regarding support, motivation and education has resulted in the creation of a united team, prepared for delivering the best customer service and results possible.

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