In 2015, Transcom celebrates 20 years in business. From its beginnings in 1995, the company has gradually evolved from a single-country operation into a global organization spanning 23 countries.
Transcom AB was originally set up in 1995 to provide customer service for Comviq’s mobile telephony customers in Sweden. Subsequently, Transcom Europe was formed to support expansion into new European markets. These two parallel Transcom organizations grew rapidly, and were merged in the year 2000 to form Transcom WorldWide.
In 2002, Transcom started to diversify its business, both in terms of services offered and the company’s geographical presence. The debt collection business was entered through acquisitions in a number of countries, establishing the Credit Management Services (CMS) business unit. Transcom also made acquisitions to expand its core customer care outsourcing business in new geographies, not least in North America and Asia.
At the end of 2011, Transcom entered a turnaround phase. In the following years, the company executed a number of restructuring actions which have improved financial and operational stability, creating a solid foundation for future profitable growth. The CMS business unit was divested, in line with Transcom’s strategy to focus on its core customer care business.
We have now exited the turnaround phase with strong operational and financial momentum. Transcom’s fundamental objective is to create shareholder value through profitable growth. Our strategic priorities going forward (see timeline below) are informed by our vision of being recognized as a global leader in customer experience. We aim to increase revenue organically, at least in line with overall market growth, while continuing to improve our operational efficiency in order to further strengthen margins.
|European expansion, 1995-2001||Diversification and acquisitions, 2002-2010||Turnaround, 2011-2014||Leadership in customer experience, 2015-|