My Transcom Experience

Author: Alberto Martínez Bernardo

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Transcom´s quality recognized at the 2014 CRC Gold Awards in Madrid

The Customer Relation Expo is the most important meeting point in Spain for professionals and clients in the contact center and customer service industry. The edition for 2014 took place in Madrid in early October.

Over 1,800 people, representing 60 companies visited the expo and attended more than 40 seminars and activities. One highlight during the conference is the CRC Gold Awards that rewards excellence in customer service.

This time, Transcom received awards for the following two categories:

  • CRC Gold Award for Best Customer Care Outsourcer –  for the service we provide to one of the largest Spanish banks.
  • CRC Gold Special Award for Best Quality ManagementCollage Transcom CRC Gold Awards Madrid

These awards represent the recognition of the work done by our 5,500 employees in Transcom Iberia & Latam Region every day in order to deliver outstanding customer experience.

We are especially pride of receiving the CRC Gold Special Award for Best Quality Management because it recognizes Transcom’s quality and the added value we provide to our clients.

Furthermore, at the fair and at the different activities we organized, we showed the following regional video, to our clients and prospects:

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