My Transcom Experience

Author: Enrico Vivio

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The Italian National Institute of Statistics assigns its customer care services to Transcom

The Italian National Institute of Statistics is a public research organization that produces and communicates high-quality statistical information, analytical studies and forecasts for the community. It has a mission to develop in-depth knowledge of Italy’s environmental, economic and social dimensions at various levels of geographical detail and to assist all members of society (citizens, administrators, etc.) in their decision-making processes. The Institute is a member of the European Statistical System and works with other organizations within the international statistical system.

In 2015, Transcom was invited to submit a tender for a contract for customer care services offered to companies registered with the Institute’s business portal, who are asked from time to time to complete various surveys.

Transcom Italy has extensive experience in the Public Administration sector: for a number of years now, it has led the Temporary Association of Companies that provides services for citizens and businesses on behalf of one of Europe’s largest and most complex pension providers. This specialization has enabled Transcom and its partners to propose innovative technical and organizational solutions at a competitive price.

The inbound and outbound service for the Italian National Institute of Statistics initiated in January 2016 and involves the provision of assistance services in Italian and German over telephone, email and chat channels.

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