My Transcom Experience

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Author: Sarah Wass

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Transcom Cares in Leeds supports Candlelighters – fighting children’s cancer

The Transcom Leeds team has always been very proud to support local charities in our area. Back in the summer of 2014, our team decided that a charity of the year would be elected to support the Transcom Cares initiative.

Each team decided on which charity they would like to elect as their charity of choice, and was subsequently opened up for voting.

All charities were very worthy causes; however since June 2014 The Candlelighters Trust was established as our chosen charity of the year.

Candlelighters Logo

The Candlelighters Trust was established 40 years ago by two parents in the local area to the Transcom Leeds office, whose child had been diagnosed with terminal cancer. They identified that more support was required for families and today, the charity is still run by parents of children who have or have had cancer.

So, whether it is through the support of the friendly staff and experienced counselors, that ‘home away from home’ environment they nurture on the ward in Leeds or funding vital research into new treatments and cures. Candlelighters is determined to support each and every person impacted by child cancer.

From the time of diagnosis, Candlelighters ensures that everyone knows where to turn for that essential support. Every family is allocated a social worker, who will be there to provide advice on a wide range of issues, from coping with the emotional demands of treatment to resolving financial difficulties.

The social worker can simply be there as a friendly face, a shoulder to lean on or someone to talk to. Or they can provide practical help such as arranging applications for hardship grants or arranging holidays for terminally ill children with their loved ones who may not have the opportunity again.

Over the last year, the Charity Committee, Chris Davis Katie Steward & Lucy Ibbetson, with the support of the entire Leeds team have held a number of charity fundraising events. Most recently, we had a bake off competition and raised £580.64

Transcom Cares in Leeds supports Candlelighters – fighting children’s cancer

Photo originally published at Candlelighter’s Facebook page.

 

We are delighted that our contributions are helping to fund a brand new family support center which offers respite care for family members and children.

You can see and follow their progress on the Candlelighters’ Facebook page as well as details of the support Transcom and other supporters are doing for this great cause.

Author: Rebecca Fretwell

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Innovation and product knowledge key factors when Transcom UK wins government contract

Our Leeds site has enjoyed a successful partnership directly with the primary loan provider for further education in the UK for five years. During 2014 the UK Government created a new outsourcing model (Debt Market Integrator) that controls the placement of Government owned debts. A leading UK panel management company for debt solutions was awarded the contract via a protracted tender process and became the supplier of choice for the Government in terms of outsourcing functions and control for the DMI.

The subsequent tender process for inclusion on the panel for outsourcing opportunities allowed Transcom UK to reveal our already successful, tried, tested and proven strategies and to agree commercials that would allow for the relationship to continue. In December 2014, it was announced that Transcom had been retained as a partner for the client.

Innovation was a key factor in our success; dialogue between the client and the broker had clearly referenced Transcom’s flexibility and adaptability to provide a service which demonstrated recognition of the client’s needs and our unsurpassed product knowledge. The innovation reflected actions taken in July of last year as we recognized the need for ‘out of the box’ thinking to increase revenue streams for the client and for our business.

The customer base of this client comprises a blend of students who attended University in the UK but are registered as living overseas, as well as those who are registered as living in the UK. A large proportion of the work we undertake is located in Australia, New Zealand and the West Coast of America where extreme time zone differences exist. We initially created a trial of 6am opening to capitalize on the Australian customers which has resulted in uplifting average cash collections for the client.  The trial was then extended to include opening hours to 3am to capitalize on the West Coast of America which has continued to strengthen our collections and the client relationship. In October we were awarded 100% allocation based on our success.

Let’s extend our congratulations and thanks to the dedicated team who embraced the changes and delivered some truly amazing results.