My Transcom Experience

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My Career Story – From customer service agent to teamleader in less than 18 months in a new country

My name is Morten Halkjaer and I am 25 years old. In February 2014, I moved from Denmark to Riga to work for Transcom Worldwide Latvia.

Last winter, I saw a job ad about working with customer service for  an international media company in Riga and I was at a point in my life where I had to choose if I wanted to pursue my career or experience the world. I chose the last option, but I didn’t expect that I would find both here in Latvia.

I had the phone interview on a Thursday and four days later, I was on a plane to Riga at 5.40 in the morning.  When I arrived, I was picked up at the airport by my teamleader-to-be, Anna. She was super sweet, and she had a taxi waiting for us outside the airport, which took us to the hotel where I would stay. Transcom had made sure that the hotel was paid for the first month I was in Latvia, which was awesome. Afterwards, Anna took me to see the actual office, where I would be working.

The following week was spent on trainings with our trainer Madlena. She made sure we were ready to take calls when the time came. I remember how eager I was to take my first call. I just couldn’t wait. I had never worked with customer service on the phone before, but I had sales experience, which has proved to help me a lot. The first call I took, was a customer asking which devices that supported our clients services. It was super fun to talk to him! I could have a conversation with him, just as I would with a friend. Our client wants to have the best customer service in the world, therefore they don’t have scripts. You can talk to customers in a casual and natural way, which I still find really amazing. After my first call everyone at the office started clapping. It was a very inspiring experience. It really showed how great the connection between the employees is, and it has only become even stronger with time.

In April, my teamleader was leaving the company. I was still feeling green, but she encouraged me to apply for her position. I applied, mostly to see how the process worked, since I thought that agents that had more experience would get the position. That was not the case. Transcom saw potential in me and I became a teamleader.

Transcom is an outstanding company, who really cares about its employees’ personal development. During my time here, I have acquired many new skills such as; positive positioning and presentation skills while I was an agent. As a teamleader I have learned coaching, time management and Latvian labor law.

I have a lot of free space to do things my way, which allows me to grow and unfold. Transcom also challenges you to become better, and to develop your skills by assigning additional tasks to you.

Currently I am working on a new project for new employees from Scandinavia, like myself. It will help them with the transition when our new hires arrive here in Latvia. It is really interesting to have a project like this, where I have to keep in touch with many different people and follow up on the tasks I have assigned them. I love being able to contribute to Transcom’s way of working, and I see it as a large responsibility, where I learn how a business manager works, which hopefully would be the next step for me.

I came to Riga, fell in love with Riga and Transcom, and now I have been here for 1.5 years without any plans about leaving!

Author: Ginta Eisaka

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Transcom Riga – a multilingual site with an international touch

Being an international company, Transcom offers our employees the opportunity to work abroad. During the last few months Transcom Latvia have had several employees moving from Riga to another Transcom site in Europe, or vice versa, employees from other countries have moved to Latvia.

Transcom Riga is a multilingual site, representing ten languages (Baltic and Nordic languages, German, Polish, Russian and English).  Since 2014, we offer employees from Sweden, Norway and Poland  the possibility to move to Riga and work with customer service  for two well-known international brands:

  • A global financial services provider
  • An international media company

It doesn’t  matter if your reason for working in Latvia is to build an international network of new friends and get captivating time in Riga, or if you are driven by making a career in another country. Everything is possible!

I encouraged our employees to share their their experience and lessons learned about moving to a country they have never heard about before. Nikolaj Heiberg Lyhne, one of our Danish agents working for the international media company produced this video to illustrate his life in Riga:

This is how some of our other international employees describe their experience:

Quote Rolands Quote Joanna Quote Mikael

 

If you also are looking for an international work experience and want to feel the taste of adventure being far away from your home, contact your local HR-team and maybe we’ll meet in Riga very soon!

Author: Liga Pigita

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Swedish Transcom employees are now working and enjoying themselves in Riga!

Recently we started a trans-border project in Riga. Scandinavian language skills are highly appreciated in Latvia and the demand from potential clients is growing. For Transcom Latvia, this is a great opportunity to increase our near shore services.

Our offer to come to work in Riga includes a lot of benefits – international experience, possibility to work in customer care for our clients that are international companies, opportunity to enjoy local culture in a city that never sleeps, new friends and all this less than one hour from Sweden!

When our Transcom people are coming to work in Riga, they receive support in all relocation matters, separate compensation as well as support in finding accommodation and even a special airport pick up and short excursion to the office and living place straight after arrival.

swed_2

 

Hanna, Fredrik, Lars, Arimande and Martin recently worked at Transcom Sweden, but accepted the challenge and used the advantages of working in an international company. They moved to work in Latvia and this is how they describe their first month in Riga:

“We have now been here for one month, and Riga already feels like home. The city, people and work is great. I haven’t regretted that I moved here for one second!”
(Hannah, Transcom Borås)

 “At first I was a bit skeptic traveling to a foreign country to work, but I have not once regretted going here. Riga is a very beautiful city and there is a lot to see. I strongly recommend going here if you get the chance to.”
(Fredrik,Transcom  Borås)

 “Great city. Great people. Great times!” (Lars, Transcom Borås)

 “I have been in Latvia for about one month and it feels more like home for every day that passes. I have had a really warm welcome by all colleagues and I am glad to be working with such an ambitious and fun team. It is a great atmosphere at Transcom Riga and I am really happy that I decided to move.”
Arimande  (Transcom Örebro)

 “It`s going great so far. The attitude about working is positive among my colleagues, everyone is friendly and helpful. Things have gone way more smooth than I thought it would. It`s great to see that management is visible and talks with people”.

 (Martin, Transcom Karlskoga)

This gives Transcom WORLD WIDE a meaning in reality. More people should take advantage and use the opportunity to see the world through a Transcom employment!

Transcom in Riga will continue to grow and the search for Scandinavian speakers is on! If you are interested or if you have anyone you can recommend – don’t wait to contact us!