My Transcom Experience

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Author: Alina Andriatyte

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Transcom’s Shared Service Center in Vilnius supports fundraising inititative for families of children with cancer

In December 2016, Transcom Shared Service Center Vilnius (SSC) decided to organize a fund raising for a good purpose – to support an initiative of building a home for families of the children with oncological diseases.

Every year about 100 children under 18 are diagnosed with cancer in Lithuania. Recovering from this disease takes from half a year up to several years, depending on how advanced the cancer is. When the child gets ill – the whole family is affected by this illness as well. Only one parent can stay with the child in the hospital, while other family members stay apart. To ease the situation for these families and give them a possibility to get through this rough time in their lives standing strong together we invited the whole Shared Service Center to contribute to the project of building a home! This home will be located near the biggest oncological center in Lithuania.Here the families will get medical care from pediatricians, pain specialists, medics,oncologists, but they will also have access to different art and music therapies. The aim with the home is to help families get better both physically and emotionally.

Transcom’s fund raising event was initiated together with fun activities for the whole department including snacks, fun videos remembering what we achieved in 2016 and what we are looking forward to in 2017. Also, we received many cheerful Christmas video greetings from our colleagues we work with daily from all over Europe, the Philippines and North America – really building a feeling of One Transcom! During this wonderful time of the year we are so happy to contribute to making good things happen.

SSC Charity campaig

 

Author: Alina Andriatyte

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Work and studies – mission impossible? Definitely not!

Every year, the Transcom Lithuania team engages in an interesting, informative and usually highly entertaining talent search. This spring was no exception – we searched for talents in the Career days of the 7 biggest universities in Vilnius and Kaunas, where we had an opportunity to chat with nearly 600 students.

It isn’t surprising at all that one of the most important things for students is the ability to manage both their studies and work. Many believed that this was a mission impossible and therefore were surprised and happy to see that at Transcom, that’s not an issue at all. Our current employees, who are students themselves, joined our HR team at the event to share their experiences of how easy it actually is to combine studies with working at Transcom. Their enthusiasm, real-life stories and fun facts prove that not only is Transcom a friendly and informal organization, but it also makes a lot of effort to be as flexible as possible and allow students to combine work with studies.

It gets better – our chats with students not only proved that working and studying is not impossible, but it also showed that the first job doesn’t have to be a temp job. Over 80% of our managers have been promoted internally and most of them started working while studying!

All in all, this spring’s talent search was very fruitful – not only did we manage to debunk a couple of myths regarding work and studies, but some of the new talents we spoke to have already joined our team. So is working while studying a mission impossible? At Transcom it’s definitely not!

LT-Career days 2016

 

Author: Alina Andriatyte

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Transcom Lithuania recognized at the National Responsible Business Awards

Transcom Lithuania is happy and proud to announce that we were recognized at the National Responsible Business Awards 2015, organized by the Ministry of Social Security and Labor of the Republic of Lithuania, as a “Workplace of the Year”. The awards were given to national and foreign companies operating in Lithuania to recognize the contribution to socially responsible practices and initiatives that benefit companies and society by strengthening social welfare as well as minimizing negative impact on the environment.

This year, the National Responsible Business Awards were presented in five categories – “Workplace of the Year”, “The Most Socially Oriented Company of the Year”, “Environment-friendly Company of the Year”, and the main category – “The Socially Responsible Company of the Year”. To further promote the importance of healthy lifestyle, this year the award of “The Most Athletic Company of the Year” was also introduced.

Transcom Lithuania was awarded with a “Workplace of the Year” certificate, which acknowledges that our work environment is based on honesty, accountability and socially responsible practices, designed to strengthen social awareness. It’s a great honor to be recognized among leading companies in the market for applying the values and practices that are rooted in Transcom’s culture. Transparency, honesty, a high level of accountability and promotion of socially responsible practices throughout all aspects of our daily work has long since been ingrained in Transcom’s culture and we are therefore pleased to be recognized and to contribute to our society as a socially responsible workplace.

Transcom Lithuania representatives together with Algimanta Pabedinskienė Minister of Social Security and Labor of the Republic of Lithuania (second from the left)

Transcom Lithuania representatives together with Algimanta Pabedinskienė Minister of Social Security and Labor of the Republic of Lithuania (second from the left)

Transcom Lithuania Management team

Transcom Lithuania Management team

Author: Frank van Vels

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Transcom Netherlands wins the Dutch National Customer Contact Week Jury Award

Transcom, based in Groningen, is proud to announce that we have won the jury award during the Dutch National Customer Contact Week 2016.

The proud management team of Transcom Netherlands receives the award in Groningen.

The proud management team of Transcom Netherlands receives the award in Groningen.

This special week is organized annually to give customer contact specialists some extra attention. The theme of this week was ‘Love for our profession’.

All kinds of activities were organized during the week by the local FUN organisation (a group of employees responsible for events at Transcom in Groningen) such as; employees could surprise a colleague with a personalized heart, a day full of fruit including smoothies, a food truck with delicious “stroopwafels” (dutch waffles).

All 1 200 employees received a rose with a personal message from the Country Manager Joop Evers and on the final day, everyone could spin the feel of fortune to win a prize.

The jury described Transcom as:

“A successful and extremely fast-growing contact center where, despite the developments, employees were not forgotten. Transcom creates a very positive and enthusiastic atmosphere which stimulates success.”

Even the judges want to work for Transcom!

My Career Story – From customer service agent to teamleader in less than 18 months in a new country

My name is Morten Halkjaer and I am 25 years old. In February 2014, I moved from Denmark to Riga to work for Transcom Worldwide Latvia.

Last winter, I saw a job ad about working with customer service for  an international media company in Riga and I was at a point in my life where I had to choose if I wanted to pursue my career or experience the world. I chose the last option, but I didn’t expect that I would find both here in Latvia.

I had the phone interview on a Thursday and four days later, I was on a plane to Riga at 5.40 in the morning.  When I arrived, I was picked up at the airport by my teamleader-to-be, Anna. She was super sweet, and she had a taxi waiting for us outside the airport, which took us to the hotel where I would stay. Transcom had made sure that the hotel was paid for the first month I was in Latvia, which was awesome. Afterwards, Anna took me to see the actual office, where I would be working.

The following week was spent on trainings with our trainer Madlena. She made sure we were ready to take calls when the time came. I remember how eager I was to take my first call. I just couldn’t wait. I had never worked with customer service on the phone before, but I had sales experience, which has proved to help me a lot. The first call I took, was a customer asking which devices that supported our clients services. It was super fun to talk to him! I could have a conversation with him, just as I would with a friend. Our client wants to have the best customer service in the world, therefore they don’t have scripts. You can talk to customers in a casual and natural way, which I still find really amazing. After my first call everyone at the office started clapping. It was a very inspiring experience. It really showed how great the connection between the employees is, and it has only become even stronger with time.

In April, my teamleader was leaving the company. I was still feeling green, but she encouraged me to apply for her position. I applied, mostly to see how the process worked, since I thought that agents that had more experience would get the position. That was not the case. Transcom saw potential in me and I became a teamleader.

Transcom is an outstanding company, who really cares about its employees’ personal development. During my time here, I have acquired many new skills such as; positive positioning and presentation skills while I was an agent. As a teamleader I have learned coaching, time management and Latvian labor law.

I have a lot of free space to do things my way, which allows me to grow and unfold. Transcom also challenges you to become better, and to develop your skills by assigning additional tasks to you.

Currently I am working on a new project for new employees from Scandinavia, like myself. It will help them with the transition when our new hires arrive here in Latvia. It is really interesting to have a project like this, where I have to keep in touch with many different people and follow up on the tasks I have assigned them. I love being able to contribute to Transcom’s way of working, and I see it as a large responsibility, where I learn how a business manager works, which hopefully would be the next step for me.

I came to Riga, fell in love with Riga and Transcom, and now I have been here for 1.5 years without any plans about leaving!

Author: Marie Fjällrot

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Transcom Sweden participates in Step Count Challenge in association with Save the Children

During five weeks in April and May, 273 employees from three sites in Sweden and the Corporate Head Office in Stockholm participated in a Step Count Challenge in association with the organization Save the Children.

For every participant, 50 SEK was donated to Save the Children’s global project EveryOne, which has as a goal to reduce child mortality with two thirds by the end of 2015.

eo-logo

The number of children dying in the world has gone down dramatically since 1990. But still every year 6.9 million children – nearly half of them newborn babies – die from illnesses that can easily be prevented or treated.

Save the Children’s vision is that no child under the age of 5 should die from preventable causes, and that public attitude will not tolerate a return to high levels of child deaths.

Besides daily exercise and a good conversation topic in the office the participants from Transcom AB and Transcom Worldwide AB contributed with 13 650 SEK in total to this project.

Together we walked 76 555 194 steps, equivalent to 1.4 laps around the globe.

Stegtävling

Five happy participants from the site in Umeå.

If you would like to read more about Save the Children and their campaign Every One please click here.