My Transcom Experience

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Author: Jonas Collantes

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Aging Gracefully with Transcom

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“It’s never too late for an old dog to learn new tricks… as long as the dog is willing to learn.”

Being 46 years old, this saying perfectly resonates to Theresa Ordiales who shares her inspiring story of growing and learning as she celebrates her ninth anniversary with Transcom Philippines.

Words by Theresa Ordiales.

I think I’m already a bit “over the hill.” But just because I’m old doesn’t mean I should stop learning and doing the things I love. I’m about to celebrate my ninth anniversary with Transcom and I’m proud to say that I have watched the company bloom and grow like how a parent would witness her children grow up and mature.

My life has truly never been the same since I joined the company in 2007. At first, I only considered entering the BPO industry for the sake of paying the bills. I never realized that it will lead to the establishment of my career and the rebirth of my self-esteem.

I was 37 years old then, and just like everyone else, I started taking calls with a handful of jitters and apprehensions. It was like all the negative vibes rolled into one. Fortunately, after the heart-pounding first call, I was able to get a hang of it, and the rest is history.

I never knew I had the confidence to do customer service – talking to customers, addressing their inquiries, explaining theirs bills, and ultimately resolving their issues. I started as an agent in 2007, got promoted as a trainer in 2012, and transitioned as an Organizational Development trainer in April this year. It’s safe to say that Transcom has transformed me and helped me not only discover, but also harness my skills.

I also had my fair share of uncertainties, humiliation, disappointments, and triumphs, but they didn’t stop me from achieving my goals. In fact, they motivated me, because I knew that there is always room for improvement, and I had the power to work for it.

The opportunity given to me by Transcom became my life. Never in my wildest imagination have I thought to stay in one company for nine years. I guess Transcom has truly captivated me.

Now in my new role as a trainer under the Organizational Development Team, I am still learning from my peers and mentors – regardless of age.

And with that, I can say that I am aging gracefully….in Transcom.

Author: Jonas Collantes

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How I learned to face my fears through Transcom

TranscomStories_2048PXx2048PX (1)German Dean Jr., 25 years old, shares the tale of his bittersweet journey as a BPO professional. He joined Transcom in November 2015 as a Customer Sales Representative.  His passion and dedication led him to being promoted to Quality Assurance Specialist in July this year.

Words by German Dean Jr.

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When I started working in Transcom, fear and doubt were two things that plagued my mind. I was afraid to disappoint the people who believed in me and I had a few doubts such as “Am I in the right place?” and “Do I have what it takes to survive?”

The first time I wore my headset was truly an unforgettable experience. Being an industry newbie, I was so excited to take calls, but when my first day at work finally came, I stuttered as I took calls. After that day, part of me wanted to quit because I didn’t know if I still had the courage to show up, but I told myself, “No one was able to walk on the day they were born.” So the next day, I picked myself up and said, “Fight!”

That was the bittersweet story of how my Transcom journey started. My life here keeps reminding me of the song “Remember the Name” by Fort Minor:

This is ten percent luck

Twenty percent skill

Fifteen percent concentrated power of will

Five percent pleasure

Fifty percent pain

And a hundred percent reason to remember the name

Ten percent luck

I woke up one day and decided to venture into the BPO industry. I printed out 30 copies of my curriculum vitae and sent online applications. In the two succeeding days, all I received were negative news, until I got a call saying that I was one of the shortlisted candidates for a call center post. During the interview, I was scared of the possibility that I might not get hired because I did not have any BPO experience and I was an undergraduate. Well, as of the moment, here I am writing this article. If that was luck then yes, I am lucky. I was truly lucky enough to be hired and assigned to Transcom.

Twenty percent skill

Since I have a technical background, I have a wide understanding of how to handle customers over the phone before suggesting to check their gadgets. It is usual for me to answer calls, probe, and eventually resolve an issue. The English-speaking requirement was also covered because my brother and I would usually speak the same language at home whenever we wanted to keep our conversation between us two. So technically, when it comes to skills, mine aren’t that perfect, but I have one silver bullet in my arsenal, and that is my ability to adapt to change.

Fifteen percent concentrated power of will

When I focus my energy into something, I make sure that I will dedicate myself to it, learn all the secrets, master the trade, live with it, and breathe with it. I believe one does not need to become the best but, he needs to be consistent on development and performance.

Five percent pleasure

I feel good each time my superior commends me for a job well done and for every extra mile that I offer to help the team. I like the feeling when people see me as I bleed, weep, and sweat as I run towards my goal. There is nothing like the feeling of being appreciated for simple things.

Fifty percent pain

I’m clever enough to know that not everyone will agree with me. Some people even find it funny when they hear my goals. Negative energy exists everywhere, and if only I let those get to me, I would have felt demotivated all this time. Instead, I take criticisms in stride and use them as my motivation to keep getting better at what I do.

My goal: to wake up stronger than my fears, and I did it! I am grateful to my team and to Transcom in general, as the company was instrumental in transforming me from being weak and driven by my fears, to being strong and motivated by my goals. I also owe just as much to the people who gave me a chance to prove myself and the opportunity to step up on a short period of time.

Everything only used to be a dream, but now, the continuous development of my professional and personal life alike has turned into reality through Transcom.

Author: Jonas Collantes

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A mall-based Recruitment Hub is born!

Have you ever imagined yourself walking out of a mall with a brand new career?

No, right?

Yes, leaving the mall with brand new clothes, shoes, or even a full stomach sounds good, but is it even better walking out of the mall knowing your unemployed and searching-for-a-career days are over?

I think the latter is much more fulfilling. No questions asked.

Well, Transcom definitely pushes things to the next level because last July 6, we launched a new mall-based Recruitment Hub. Living up to Transcom’s core values – Passion, Excellence, and Innovation – the brand new Recruitment Hub, located at Robinsons Galleria Mall, is open to all applicants.

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Transcom came up with the idea of having a Recruitment Hub inside a commercial mall in order to offer a truly convenient way for all job seekers looking to have a better career in the BPO industry.

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Providing quality recruitment services to all applicants, the newly opened Recruitment Hub offers a feel-at-home environment with its warm atmosphere and spacious applicant area. Just a small gesture from Transcom to help nervous applicants to feel at ease and stay relaxed so they can do their best during their interviews.

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Transcom also tries to make the recruitment experience fun by conducting games and giving away premium items.

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Clearly, Transcom went all-out in terms of trying to provide a quality recruitment experience to all its applicants. Showcasing and sharing the true #TranscomHappy experience and giving them a taste of what to look out for once they join the Transcom Family.

Sourcing and Recruitment Team with Cesar (Transcom's Mascot)

Sourcing and Recruitment Team with Cesar (Transcom’s Mascot)

You can find Transcom’s new Recruitment Hub at Basement 1, Robinsons Galleria – beside the NBI Satellite Office. It welcomes walk-in applicants interested to explore positions as Customer Service Representative and Technical Support Representative. You can also apply by clicking this link.

See you there!

Author: Adrian Millington

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Transcom speaks in the Philippine Department of Trade and Industry 2015 Roadshow

In June 2015,  a team of dignitaries from Manila came to London as part of a roadshow held at Asia House in Westminster London.

The event was called The Philippines: Asia’s Bright Spot and was organized in partnership with the Philippine Department of Trade and Industry (DTI) and the Philippine Embassy in London and sponsored by HSBC. Speakers included Philippine Ambassador to the UK Enrique A. Manalo and Philippine Secretary for Trade and Industry Gregory L. Domingo. The event was attended by over 100 delegates from a range of verticals including banking and IT.

The idea behind the event was to increase bilateral trade and investments between both countries. As chair and host of the 21 member Asia-Pacific Economic Cooperation (APEC) forum this year and a founding member of the Association of Southeast Asian Nations (ASEAN), the Philippines is strongly positioned to reap the benefits of a regional economic integration. In addition, the government has introduced reforms to create a favourable business environment.

Transcom’s Adrian Millington, Business Development Manager and Client Services Manager for the UK was invited to speak at the event by Philippine Commercial Attaché and Director for the DTI in the UK Anne Marie Kristine C. Umali. Adrian and Kristine had been working together on raising the profile of Transcom in the UK and collaborating on potential new business opportunities. The strong relationship enjoyed by Transcom and the DTI in London and Manila was reinforced on the day with Adrian speaking specifically on Business Process Management and shared service opportunities in the Philippines.

Speakers and panellists during the workshop on IT-Business Process Management & Shared Services Opportunities. From left to right: Mark Frost, PreScribe Invent Asia; Kristine Umali, PTIC-London; David Durling, Shell; Adrian Millington, Transcom; DTI Secretary Greg Domingo; Kerry Hallard, the National Outsourcing Association; and, DTI Undersecretary Ponciano Manalo.

The IT-Business Process Management Seminar held at Asia House in London during the summer of 2015 emphasised the strength of the Philippines as the premiere destination for the shared services and outsourcing industry. The entire panel including Adrian shared to potential investors the distinct advantages of the Philippines such as a young demographic and an English-speaking educated workforce. Other speakers shared their own testimonies about the professionalism and successes evidenced across the BPO sector in the Philippines.

For his efforts, Adrian received a formal letter of appreciation from the Philippine Government. He continues to support the government body in the UK for mutually beneficial opportunities.

Author: Joseph Roc

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A summer of service for Transcom Cares volunteers in the Philippines

Summer in the Philippines usually covers the months of April to June. It is during this time that Filipinos go back to their provinces for vacation or children go into summer sports programs. It was during this time that Transcom Cares decided to spend time with the neglected in society – the less fortunate children, and the neglected elderly.

A summer of service for Transcom Cares volunteers

In April, we went to Tuloy Foundation, a non-profit organization that “provides residential care services for children and youth”. The foundation offers an alternative to life in the streets.  At the foundation, the children chose to give up the life in the streets to have a home, a second family, and an education. They also learn to play football and rugby. At the Tuloy village the children get the opportunity to embrace a life of discipline, and to work on their potential to one day become a productive member of the society.

This was a momentous experience as it was Transcom Cares’ first in playing football. All the 26 volunteers were in for a fun day, they even had a chance to be a part of a team and compete with each other. All in all, the scorching heat of the sun could not take away the enjoyment that everyone had that day.

In May, we visited Anawim, a small facility for poor and abandoned elderly people who had been left to roam the streets. The foundation served as a home and a sanctuary for the neglected elderly.

Our day started out with the “getting-to-know phase”. One volunteer or two were assigned to an elder to listen to life stories. This was followed by a simple but delicious meal shared by everyone. To cap it off, our volunteers serenaded the residents with classical Filipino songs and offered roses for them. This gesture from our 45 volunteers was a timely gift as it was also Mother’s Day.

The last stop for summer was in June at Concordia Children’s Services. This place take care of neglected and abandoned children, and the urban poor children deficient of opportunities to safer homes and decent life. The organization provide educational assistance, character-building activities, and skills training. Our 14 volunteers, some of whom were fresh from their shift, fed the children and played with them.

While many other people vacationed and engaged in athletic activities, Transcom Cares reached out to those who needed some love and warmth. It was touching to see the kids and the elderly beam with joy at welcoming us and our gifts for them. Our summer of service left us not only with precious memories, but also taught us extraordinary lessons as well.

Author: Joseph Roc

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Transcom Philippines’ Child Care center celebrates four years

Our Pasig site child care center recently celebrated its fourth anniversary with a simple mass and party for our children, their parents, and guests. As a treat to the kids, games were conducted by the childcare staff, even former childcare staff joined the celebrations and spent time with the children.

 The celebration ended with the laughter of children and adults alike whose smiling faces are proof that it was indeed a night blessed with fun and enjoyment. And these won’t be possible without the continued support of the management and the beloved parents of our Transcom kids.

In addition, the Pasig site child care center recently featured in Smart Parenting Philippine’s list of 10 Companies Parents Would Love to Work For, highlighting additional parental benefits, these companies can make the start of the parenthood journey a little bit easier.

Established in 2011 at our Pasig site, the Childcare Center was originally planned to be open for six months only, the operations were eventually made permanent due to outstanding support from both the management and employees. This is a safe place to help our employees, especially for single parents, to look after their children during their shifts and fulfill their parental duties. To this day, our Childcare facilities are the only one of its kind inside a BPO in the Philippines.

Transcom Philippines' Child Care center celebrates four years