My Transcom Experience

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Author: Grzegorz Baran

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Inspiring sales initiative at Transcom Olsztyn resulted in front page cover

To encourage our agents to achieve the best possible result, we organized five sales contests at the end of 2013 at our site in Olsztyn, Poland. The contests were created, prepared and executed by our Team Leaders and they were run twice a week.

On the 4th of December, the agents’ goals were to achieve the highest possible sales volume while also beating their best personal result from the previous month. To win, agents needed to show not only product knowledge, but also a wide range of customer service skills allowing them to conduct successful sales calls, eventually closing the sale. This particular contest included five different sales projects, organized by one Team Leader.

But improving sales results was only one part of this contest. When customers from all around Poland are chatting with our agents over the phone, they do not realize that they’re talking with customer experience specialists from Transcom Olsztyn.

That’s why the second aim of our contests (equally or even more important than sales) was to show to the public the talented young people we have working for Transcom Olsztyn, and to promote Transcom as a local employer.

Thanks to our Team Leader Damian Strzemkowski, we managed to achieve both these goals – improving sales and strengthening the public’s knowledge about Transcom. Damian came up with the great idea to contact the local newspaper Olsztyniak, which is distributed for free on the streets of Olsztyn every Thursday morning.

This resulted in extensive coverage in the paper. The winners of our sales contest were featured on the front page with their photos. There was also a short bio of each winner and a longer article about Transcom. On the 19th of December, 20 000 copies of the newspaper were distributed throughout the whole Olsztyn district.

Article in Olsztyniak_131219_3

The following agents were awarded as Best Salesperson at Transcom Olsztyn; Aleksandra Grodzka, Patryk Leśniewicz, Irena Jędrzejewska, Jacek Pokora and Karolina Janowska.

Many congratulations to all of you and we look forward to new inspiring contests in 2014.