My Transcom Experience

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Author: Bob Milne

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Transcom Cares creates memorable experiences for children in San Antonio

The Transcom Cares team in San Antonio, Texas has once again teamed up with Spurs Sports and Entertainment, sponsoring hundreds of tickets for the Boys and Girls Club and the YMCA to attend the San Antonio Stars basketball game. Since April, we have had the great pleasure of organizing three events for the community, with one AHL San Antonio Rampage game, and two WNBA San Antonio Stars games.

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Our last WNBA event provided 100 tickets to employees and the community, but the San Antonio Stars game was our biggest event yet, with 150 tickets going to children and their families in the community.  The children we have supported are as young as 5 and as old as 14, and all come from under-privileged areas of San Antonio. These are all families without the means to participate in this kind of event on their own.

It was an amazing event, and we even were able to organize a meet and greet with San Antonio Stars Forward, Sophia Young-Malcolm! All attendees signed our Transcom Cares banner that we will be proudly showcasing at our site, along with the three signed San Antonio Spurs jerseys to highlight our partnership with Spurs Sports and Entertainment!

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Transcom San Antonio has been working with The Boys and Girls ClubBig Brothers Big SistersYMCA and The Wounded Warrior Project for these events. In addition, the San Antonio Transcom Cares committee hosted a bake sale in May, donating over $1,100 to the Battered Children and Children Shelter.

The quote below is just one of the countless “Thank You’s” the team received during the event:

Thank you and the Transcom team for allowing my son’s basketball team to watch The Silver Stars from your suite. The team practices a few miles from the AT&T Center. Most of the kids live on the East Side and lack the resources to attend events there, much less watch from a suite! Our kids felt welcome. Some won prizes. All of them had a fun, memorable experience thanks to Transcom’s generosity!

On behalf of the team and coach, thanks.”

“Knowing that we are making memorable experiences in these kids’ lives is what Transcom Cares is all about” says Michael Moxley, Director of Client Services, Transcom North America.

Author: Bob Milne

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Transcom celebrates agent success in San Antonio

Over the past two months the Transcom team in San Antonio, Texas has had the great pleasure of taking part in celebrating agent success.

For a site that’s been open since 2009, and which experienced significant client transitions during the first two years, we are incredibly fortunate to have so many tenured individuals with the organization. Of the approximately 400 agents within the site, four individuals have been with Transcom for more than four years; ten have been with the team for three full years; and another 40 more will be celebrating their 2nd anniversary with Transcom in 2014.

The entire site celebrated in style, with cake and balloons, while the agents who celebrated anniversary dates in May were awarded certificates recognizing their achievement.

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In San Antonio, as in any contact center, the value of tenured agents is seen in their impact on site morale, individual and team performance, as well as reduced training cost for Transcom.

At the end of the day, Michael Moxley (Director of Client Services) points out:

”Happy employees deliver happy customers, who deliver happy clients.”

Author: Bob Milne

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Transcom Barrie in Canada supports the Big Bike ride for Heart & Stroke

In May, the Transcom team in Barrie (Ontario, Canada) took part in their 4th Big Bike ride for Heart & Stroke, raising a grand total of $1985.00 for a very worthy cause.

The Big Bike is a team event geared towards community organizations, companies, and groups. Our 30-seat Big Bike was piloted by a driver from the Heart & Stroke foundation, and powered by 29 enthusiastic riders from Transcom. Together, they pedaled approximately 2 kilometers in the spirit of Transcom Cares, and in support of heart disease and stroke research.

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Adding to the uniqueness of the event, this year’s team rode their Big Bike around Georgian Downs raceway. Although they posed no threat to the track record of 1 minute and 49 seconds, despite the overwhelming advantage of their extra legs, the Heart & Stroke foundation was the big winner, with a great night had by all.

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Since 2011, the team in Barrie has raised an astounding $11,000 for Heart & Stroke foundation through their participation in the Big Bike event. Many thanks to Teresa, Trish, and Ashley for volunteering their own time to make the event a success, and to Mallorie for being our top fund raiser this year.Awesome job, team!

Author: Deb McAndrew

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Transcom Denver supports local Children’s Hospital

Transcom’s office in Denver is located right across the hall from the radio station Alice 105.9.
From February 12-14, Alice 105.9 broadcasted live from the Children’s Hospital Colorado Boettcher Atrium and shared stories from kids and families treated in the Children’s Hospital Network. Alice’s 36 Hours for Kids Radiothon is one of the hospital’s biggest fundraising events of the year.

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We at Transcom Denver were happy to support our office neighbors and donated some money from our Transcom Cares funds to support the local Children’s Hospital.
This year the Radiothon raised a record-breaking $1.87 million!

Slacker and Steve who are one of Denver’s most popular D.J. Duos were kind enough to come over and take a picture with some of our Denver based employees.

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From the left: Nicole, Steven (Alice Radio), Mundy, Andy, Mike,Jessica, Brent, Jolynn, Calvin and Slacker (Alice Radio).