My Transcom Experience

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Author: Martijn Steenbergen

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Transcom Netherlands collects old devices disassembled for reuse to support disabled people

Some of our employees at Transcom Groningen turned out to be kitchen wizards this summer. They participated in a pie baking competition that they organized themselves. Colleagues who were less useful in the kitchen could join too. Pieces of the pies were sold for only € 1. Thanks to the efforts of the cake bakers and other generous colleagues, 154 euros were raised.

Transcom Netherlands wants to give more attention to activities related to people whith mental or physical disabilities. The pie baking competition is part of an event for ‘Resaikelfabriek’. This is a manufacturer where people with mental disabilities dismantle old electrical appliances for reuse as a daytime activity. Two interns at Transcom Groningen organized a fundraiser. They asked all colleagues to join the event or support it. Until now, five full containers with old devices have been sent to ‘the Resaikelfabriek’. The campaign will run until October.

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Author: Martijn Steenbergen

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Transcom Netherlands celebrates the success of their forth MBO Graduates

Since March 2012, Transcom Netherlands have been offering our employees and flex personnel of Unique (Transcom’s partner) in Groningen the opportunity to take vocational courses for the position of commercial office assistant, specializing as contact center assistant. Tele’Train delivers the training.
You can read more about our other MBO graduates in a previous post.

In May, we could celebrate that another seven people had finalized their MBO course.

Besides this, seven team leaders have received their ECABO certificate. The certificate proves that they successfully have accompanied and mentored one or two students during the whole MBO course. By combining the MBO with the regular coaching, the team leaders have efficiently helped the agents with their study.

These are of course good reasons to celebrate.

mbo uitreiking

The students do have to follow a lesson program which is adapted to the daily routines in the call center world. Communication skills, language skills in general and sales are trained by experienced teachers and with suitable and well proven methods. With role-plays, theory and practical assignments the students are educated but also trained to perform even better in their daily routines.

We at Transcom Netherlands are very proud of the achievements of the team(leaders) and we are convinced that we now have 14 colleagues with significantly more knowledge and experience of the contact center world.

As of this month we will start with a new group of at least 16 new MBO students. This new course will be finished within one and two years, depending of the progress of the individuals. So we are planning to have the next celebration in at least two years.

Author: Martijn Steenbergen

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Starbucks opens coffee corner at Transcom Groningen

Thursday the 8th of May was the day: As the first company in the Northern Netherlands, Transcom Groningen got its own Starbucks coffee corner.

Starbucks Coffee Corner

As Starbucks communicates: “Today, with more than 18,000 stores in 62 countries, Starbucks is the premier roaster and retailer of specialty coffee in the world. And with every cup, we strive to bring both our heritage and an exceptional experience to life. Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better. It was true when the first Starbucks opened in 1971, and it’s just as true today.”

Collage Starbucks Groningen

Joop Evers, our Managing Director, cut the ribbon during the opening ceremony. From now on all our employees in Groningen are able to have a Starbucks coffee moment

Our employees truly appreciate the opportunity to have special coffee from time to time. And the free coffee on the day the corner was opened was even more celebrated.