My Transcom Experience

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Author: Alan Girón

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Celebrating Fiestas Patrias at Transcom Lima

On July 28 and 29, Independence celebrations were held in Peru and we decided to decorate our Lima center in red and white, the colors of our national flag, and organize “Entonándole al Peru” a singing and dancing contest among all the employees. We encouraged our employees to participate with Peruvian songs and dances.

Welcoming to the celebration of Fiestas Patrias in Transcom Lima

We enjoyed of a very animated competition! The seven participants in the singing category delighted us with folk music, the rhythm of the guitar and the typical peruvian “cajon”. Finally, our undisputed winner was Lizbeth Vilchez who sang the theme “Our secret”, an  iconic and classic peruvian waltz, a 30 year-old song but timeless.

Fiestas Patrias in Transcom Peru

In the category of dance presentations, we had three groups and two people who danced individually. Among them we saw “Huaylas moderno”, a nice Andean traditional dance; we also saw the dance of Anaconda, which comes from the Forest and the “Festejo”, Afro-Peruvian dance, which ultimately won the contest, represented by our agent: Alfonso Mori.

We also conducted our classic decoration contest. We were pleasantly surprised by three types of decorations: From the coast, we were surprised by the famous “tapadas limeñas”, traditional clothes for women, some “sailor dances”, with Pisco and rice pudding tasting. From “La Sierra”, the mountain area of Peru, other teams showed its typical clothing: skirts and “chullos”, caps, made of splendid fabrics; we were delighted by corn and cheese tasting and we danced to the beat of classic “huaynos serranos”. Last but not least we were introduced to the Jungle, with typical dances and tasting of “juanes”, a traditional Peruvian dish, and fried banana.

Typical Peruvian food

There is no doubt that our team exceeded the expectations in every way this year. Our employees worked on the event for several weeks, putting a big effort into their presentations.

Upon completion of the activities, we all enjoyed a delicious lunch, pleased to have spent a great day of friendship.

Author: Alan Girón

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Transcom Lima is growing

Since December 2013, our site in Lima has experienced an increase in operations via new outbound services to clients in sectors such as telecom, insurance, NGOs and entertainment. This growth creates a challenge in terms of recruiting experienced people, while at the same time strengthening our partnership with our clients.

To meet this challenge successfully, all key functions at the site must be involved:

First we have the recruiting process, which consists of two pillars:

  1. Improving the recruitment specialization, giving our HR team specific training for each campaign
  2. Expanding the recruitment outreach by partnering with local agencies

Then follows the training programs, in which we apply nesting techniques (constant monitoring of new hires, setting individual targets) as a way to improve efficiency and operability. Team-building activities and creating commitment to our clients’ objectives are other important features during the training process.

And of course, we work with continuous improvement of our operational management, which allows us to:

  • Assessing our services’ performance in real time through daily reviews
  • Measuring the learning curves
  • Setting goals and expectations for our clients and our company

Transcom Lima team

Although ramp-up projects like this always pose a challenge, the Transcom team in Lima handles the expansion process through weekly sessions where we review volumes, performance, profitability and make the required decisions in order to meet our campaigns’ high standards.

Author: Alan Girón

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Transcom Lima celebrates its 2nd anniversary!

Two years have passed since we started our operations here in Lima. During this time we have enjoyed learning experiences that have helped us to support the teams’ growth and consolidation. We know that our journey has just begun, and that we’ve got a long road ahead of us, but we are optimistic since growth in recent months has become increasingly apparent.

During the last weekend in November, we organized an activity to celebrate our anniversary, in which all the Lima staff participated. The day started early creating teams to compete in various activities throughout the day.

Transcom Lima teams

We started with a funny gymkhana composed of different games, followed by volleyball and soccer competitions. We wish to congratulate the blue team as it was the clear winner in all the activities!

Enjoying a full day of activities

After the games, we all shared a nice lunch together. During the lunch, Alejandro Menjura (Regional Director,Transcom Latin America), Luis Cucalón (HR Manager, Transcom Lima), and myself, as Contact Center Manager, proceeded to thank all employees, encouraging them to continue working with the same high level of commitment.