My Transcom Experience

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Author: Eszter Berze

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Partnering with a client to expand in new markets in Asia

For some years now Transcom Budapest has been providing customer service for one of Europe’s top online travel agents.
A highly specialized team offers assistance in 12 languages to the travellers who use our client’s services.

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The online travel agency in question is expanding rapidly and Transcom continues to be its partner in a joint growth effort to conquer new markets. This time we are headed eastwards, working in a language that is unusual to say the least: Bahasa, the most widespread of the various dialects spoken in Indonesia, but almost completely unknown in Europe.

Starting in July, this niche service is being provided by our site in Budapest after a careful scouting and selection process performed on a joint basis with our client.

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This marks the start of our ambitious client’s peaceful invasion of the Far East, with the unconditional support of Transcom and the passion of our people for new adventures.

I also invite you to read this post to know more about this successful multi-language project

Author: Walter Spadoni

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Transcom’s second Hungarian site was inaugurated on July 4 in Szeged

Transcom recently opened its second operating site in Hungary, in downtown Szeged. The Grand Opening ceremony took place on the 4th of July in the presence of representatives from Transcom’s Central & South Europe management, hosting the event together with the entire Hungarian staff team. Our client – the Hungarian operations of a mobile telecom operator – also joined the ceremony with a large delegation. They will be the first client to benefit from services delivered out of our new Szeged site.

“Excellent customer experience is a strategic priority for us” – explained our client’s Chief Marketing Officer at the opening ceremony. “As Transcom is an expert in this field and an established partner of our Group, I am confident that they can help us to provide the best-ever customer experience in Hungary.”

“I am thankful to our Partner for renewing their trust while giving us the opportunity to grow in Hungary”, commented Roberto Boggio, General Manager for the Central and South Europe region at Transcom. “Beyond the opening of a brand new contact center, what we are celebrating today is our strategic partnership that is based on mutual value creation. Thanks to the expertise Transcom has developed in the telecommunications industry over the years, we are ready to successfully address this market leader’s top priorities with programs specifically designed to drive their growth and build customer loyalty.”

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Local and national authorities also attended the Grand Opening event, together with 17 press representatives and local TV networks. The mayor of Szeged, Dr. László Botka, also took part in the ceremony and commented on the opening with great appreciation: “I am extremely pleased that our city has been chosen by these fast-growing multinational companies for their business partnership. Our administration will ensure that they get full assistance and support in their growth and development in our city. Szeged is the third largest city of Hungary in terms of population. With its renowned university and over 25,000 students, it offers a huge basin of highly educated resources and skilled professionals to draw on”.

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Transcom started the recruiting phase in Szeged in early March and has already hired about 120 agents, staff members and supervising specialists who have all completed a six-week period of intense training in order to meet Transcom’s global quality standards and get acquainted with our client’s customer service procedures and applications.

According to tradition, the Grand Opening ended with champagne and a fantastic cake for everybody.

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