My Transcom Experience

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Author: Claudia Balboa Riquelme

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Transcom Concepcion helps the victims of the floods in Chile

In March, unusually strong thunderstorms brought heavy rainfall to northern Chile’s Atacama desert, flooding one of the driest regions in the world. Flash floods swept down valleys, cut off villages, destroyed structures, and carried vehicles for miles.

The floods in Chile and Peru  was caused by an unusual cold front which moved across the Andes, bringing heavy rainfall to the region. The National Office of Emergency of the Interior Ministry (ONEMI) reported more that more than 29 000 people are affected, and preliminary figures show that more than 28 000 houses as been impacted , 10 000 of those has been completely destroyed or has severe damages.

The small coastal city of Chañaral was hardest hit by the floods and many residents are trying to cope with the loss of their homes and belongings. The rise of the river El Salado divided the village into two, devastating the area.

Transcom Concepcion helps the affected of the flooding in Northern Chile

At Transcom Concepción we launched a campaign to help those who have been affected by this devastating situation. We have been collecting basics like drinking water, cleaning supplies and nonperishable food. Our aim was to help our countrymen, because we know about the reality that exists when there is a natural disaster of this kind.

Author: Claudia Balboa Riquelme

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The importance of motivated teams for Transcom Chile

The efficiency and performance of our employees depends in large part on their level of motivation.

That is why the staff at our site in Concepción participates in Motivational Workshops with the aim of generating greater cohesion among our teams. The departments of Operations, BST, Information Technology, Purchasing, Sales and Human Resources were represented during these interesting, instructive and fun days of motivation.

24 employees participated in the first session, held at the Sonesta Hotel. The main purpose of the workshop was to emphasize teamwork and to create trust amongst participants.

The following session took place in The Triplets Vacation Center in the Region of Bio Bio. Here, our employees worked in teams, covering various areas of development in the organization, such as effective communication, assertiveness, perception and leadership. The lakes, mountains and natural beauty around the Center The Triplets contributed to the positive atmosphere.

Motivation training workshop Transcom Chile

We will continue with our Motivational workshops as we are confident that they will help in creating a better working environment for our employees and thereby also benefit our clients and their customers.

Author: Claudia Balboa Riquelme

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Transcom Chile launches new outbound service for local client

One of Transcom Chile’s main priorities is to expand our local client base. Therefore, we are pleased to announce the launch of a new outbound service for a client within the financial sector.

The client is one of the leading financial institutions in Chile in terms of market share and by its financial strength and profitability. Our new client pays special attention to the quality of the service it provides to its customers. The new outbound service for accident insurance and medical emergencies was launched in mid-June.

New team in Transcom Chile

Initially, the team consisted of nearly 40 people. However, following the successful launch of the project, and in view of the good results, our client requested 15 additional people for their team.

The hard work of our Product Specialists in terms of quality and training, good control of sales practices, and the close partnership with our client regarding support, motivation and education has resulted in the creation of a united team, prepared for delivering the best customer service and results possible.

Author: Claudia Balboa Riquelme

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A new client at Transcom Concepcion

Transcom Concepcion continues its onshore expansion adding new customers in the local market. To illustrate this, we have recently introduced one of the leading companies in the Chilean retail market as a new client. This is one of the largest and most well-established companies in Latin America, conducting its business in different areas through various companies:  department stores, home improvement and construction, commercial finance companies, banks, travel, and insurances companies.

In late January, set on selling different types of personal insurance policies, we launched our first service for them, with 44 agents and three team leaders, and are now set to further grow the service with the incorporation of 15 employees during the month of March in order to sell a specific insurance coverage.

New service team

Our client was pleased with the first two weeks of successful sales performance. All this is thanks to the careful preparation of all involved parties, supported by the Product Specialist for quality and training issues, and the control of good selling practices. Moreover, the client is providing all the tools for effective development of new business, e.g. motivational activities, product trainings, and the development of business skills.

Today, we want to thank those who work on launching new projects. We are confident that if we keep on performing to our excellent trademark standards, we will continue to improve every day.

Author: Claudia Balboa Riquelme

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Successful outcome of sales marathon at Transcom Concepcion

At Transcom’s Concepcion site in Chile, we recently celebrated two months since our opening day. Today the site employs 60 sales agents, servicing a major telecom company. Our client offers TV, phone and Internet services and has a very competitive satellite TV offer.

In November, we organized a sales marathon to encourage and motivate our agents to achieve their best results ever. And they did!

We started the day with a team breakfast, followed by pause gymnastics. During the day, 20 people achieved our sales targets which resulted in a 30% increase of closures, compared to a normal day.

Telemarathon at Transcom Concepcion

These great achievements are the results of good teamwork, including the recruiting and training staff, as well as the team leaders and business managers that prepare the information that help the agents in their sales argumentations.

We will keep on working with an expansive aim, with a commitment to Transom’s excellence, and focusing on innovation as a way to generate new businesses and satisfy our clients.