My Transcom Experience

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Author: Siva Subramaniam

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Transcom Philippines celebrates ten years of creating outstanding customer experiences

Transcom Worldwide Philippines Inc. started back in 2004 through Nucomm International with less than 100 staff. Nucomm International was a Canadian consulting company which was acquired by Transcom in 2007. Since then, we have soared towards growth and success. The growth of Transcom Philippines was accelerated due to the influx of new clients and the availability of financial resources to match that growth. In 2009, our capacity doubled with the opening of two new sites in Iloilo and Bacolod.

Another landmark that launched in the same year was Transcom Cares, our corporate social responsibility program. During the aptly titled Project ONE, Transcom employees cooked food and conducted Sunday school for the less fortunate children in Manila. Aside from conducting feeding programs, donation drives, tree planting activities, and other community-based livelihood help, Transcom Cares built a child care center to accommodate the children of Transcom employees, especially the single parents.

The Child Care Center formally started its operations in 2011. Originally, it was planned to be open for six months only.  Skilled caretakers ensure that the children are safe while their parents work during shifts. It was eventually made permanent due to the overwhelming support from both the management and employees who are parents. To this day, it is the only facility of its kind inside a BPO in the country.

With the influx of clients and the need to provide more jobs to Filipinos, we opened another site in Mandaluyong in 2012. In November 2013, we celebrated a global milestone when Transcom Cares was broadened in scope and turned into a global program in order to provide strengthened governance and coordination for all Transcom’s CSR focus areas: people development, equality & diversity and community engagement.

With our five sites, strategically located in the cities of Pasig, Mandaluyong, Bacolod and IloIlo, Transcom celebrates ten years of pride and excellence on September 2014.

As part of celebrating ten glorious years of Transcom in the Philippines, we had simultaneous grand events happening in all our locations wherein our employees were treated to generous food, performances from the best dance groups and musical acts. In addition, we invited 65 of our global leaders to experience first-hand, the world-famous brand of Filipino hospitality and entertainment.

We remain committed to our unique focus in creating experiences that deeply engage our clients, customers, employees and our community. We dedicate these ten years of creating premier customer experiences with a smile to our employees, who have made all this possible through their hard work, commitment and dedication. And with this commitment, we celebrate the rapid growth of our presence in the Philippines, now counting almost 10,000 employees.

Author: April Jewel "Jaja” O. Jarina

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The Secret: The Power of 10

I  have been in this industry for ten years, four top call center companies and five positions. I would have to say that I consider myself a veteran.

Those years I’ve devoted to working and ensuring that I play my part and that the rest do theirs too. Things do not always come our way, and things are always changing. We used to say that change is the only constant thing in this world. And yes, I’d say it holds so much truth especially in call centers. Stress is an understatement and quitting is always a thought that never happens.

As part of employee retention strategies, companies usually hold lavish and grand parties with famous celebrities and grand raffle. What a joy, at least for a few hours. People get drunk, wasted and party the night away. Yes, it was fun. Don’t get me wrong, I think we all deserve to let loose. But when hangover strikes the next morning, we tend to forget the essence of why we were there. For years, I got excited with these parties while the true meaning of the celebration got lost.

Last Sunday, it was different. For the first time, I understood why I chose to stay and  why there was a need to celebrate. Ten years. Transcom has now been ten years in the business here in the Philippines. I have been here for just three years. I cannot take much credit for the success but I also felt successful. I saw the venue filled with all people wearing white tagging along with their family members.

It was a sight to see. I had, for the first time, brought my mom to celebrate with me and the feeling was fleeting. It was one of my proudest moments.

I may not have won anything but it felt like I gave my mom a chance to pin a ribbon on me on stage just by being there. It was heart-warming to build relationship with your bosses, peers and subordinates’ loved ones. Felt like we are one happy extended family.

After ten years, four top call center companies and five positions, I knew what we were celebrating. The effortless major retention strategy, the reason behind the ten years of success and beyond and the tag line we unconsciously live by – More than a Team we are Family.

Thank you for the opportunity of seeing things differently. May we have more of these to come J.

Transcom Iloilo: The Power of 10

Transcom Iloilo: The Power of 10