My Transcom Experience

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Author: Isabel Sánchez-Lozano

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Transcom Spain awarded at the Platinum Contact Center Awards 2015

 

Once again, Transcom has been awarded in one of the most prestigious customer care events in Spain: the Platinum Contact Center Awards, which are organized by the Contact Center Magazine every year.

Platinum Contact Center Awards

In the sixth edition that was held at Teatro Real in Madrid in end of June, Transcom was awarded in the following categories for the quality services we have provided to three of our major clients:

  • Best Customer Service in Banking
  • Best Customer Service in Telecommunications
  • Best Customer Experience Strategy

These awards acknowledge the best practices of companies in this sector that offer competitive solutions focused on the business goals of their clients. They also appreciate and honor companies, which, with their constant renewal, are committed to the professionalization and development of the customer care sector.

As Regional General Manager of Transcom Iberia and Latam, it’s a great satisfaction for us to  win these awards:

“Being the best in such demanding sectors as telecommunications and banking represent a reward to the efforts of our team. Besides, the award for Best Customer Experience Strategy show that we are achieving our goal of being a leader in customer experience, placing the client at the center of our business

Spain Platinum Contact Center Awards 2015

A win-win agreement with leading Italian mobile operator creates added value for client and Transcom employees

One of Transcom Italy’s main clients is a major international telecommunications operator, with over 30 million active SIM cards in Italy.

LIFE IN TRANSCOM telefonia-mobile (2)

Our partnership with this market leading telecommunications operator started in 1999, providing inbound customer care and sales services. Today, Transcom Italy supplies a comprehensive range of services, managing interactions between the operator and its customers through all the main contact channels. Our two companies have grown, changed and evolved together in a market which has undergone profound transformations over the years, consolidating a long-term partnership based on mutual trust, value creation and total transparency.

In October 2014, we signed an agreement that offers Transcom Italia’s employees special discounts and promotions across the entire line of services and products offered by our Client, from voice to top-up contracts and from ADSL broadband lines to the purchase of smartphones and tablets.

This agreement consolidates our partnership still further, because it generates added value for both companies: new sales for our Client and beneficial offers for Transcom employees.

LIFE IN TRANSCOM Partnership (2)

The win-win approach is a key feature of all successful partnerships; value creation is always the main driver that ties Transcom to the company’s most important clients.