My Transcom Experience

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Author: Alberto Martínez Bernardo

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Transcom Spain awarded at the Platinum Contact Center Awards 2017

Transcom has once again been recognized with this important prize awarded by the Contact Center Magazine in one of the most prestigious customer care galas in Spain: the Platinum Contact Center Awards.

In this year’s event, which was held at the Goya Theater in Madrid, Transcom was awarded in the “Best Customer Experience in Banking” category for the high-quality services provided to one of its main clients.

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The awards ceremony was attended by more than 300 contact center industry executives from various sectors, and the participating Contact Center and Technology companies.

These awards recognize the excellence and know-how of companies that each year demonstrate their firm quality commitment and their efforts to develop the relationship with their customers. Companies in the sector are awarded for their high degree of professionalism and competitive services, adapted to the needs of each client.

Juan Brun, Country Manager of Transcom Iberia, said: “It is an honor having received this award once again, which reinforces our leadership position in such a demanding industry as banking. To keep the level of quality and high standards year after year is a challenging task and this award recognizes the great work done by our teams each day”.

Author: Cristina Martinez

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Transcom at the Quality World Day

In November 2015, I was honored to participate in the event organized by the Spanish Association of Quality (AEC) at the Quality World Day 2015, celebrated in Madrid. It was inaugurated by the General Secretary of Industry, the President of the AEC and the CEO of AENOR as well as the King and Queen of Spain as the Presidents of Honor.

The AEC brought together more than 500 executives from large national and multinational companies and share visions, approaches and inspiring experiences in the field of quality. This sum demonstrates the greatness of this discipline and its contribution not only in positioning, growth and sustainability businesses, but as a driver of innovation and transformation in all kind of markets and industries.

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Being a part of Transcom, I wanted to reflect the importance and desirability of working within a Total Quality Management System and incorporating it into a framework where quality methodologies and best practice models with their tools, principles and concepts help deploy a culture of quality, focus on results and continuous improvement throughout the value chain of the company. I didn’t want to forget the new paradigm of customer experience and complementary framework which we are successfully applying in our company.

Through “Delivering Experiences from Quality” title of my presentation, I tried to demonstrate my full conviction that quality has been, is and will be the key to identifying, understanding, managing, achieving and exceeding the expectations of stakeholders, especially those of customers.

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During the ceremony, the new AEC Quality Community and the Quality Leader Award in 2015 were also introduced. You can find more information about the event here.

Cristina Martínez, Business Support & Quality Director Transcom Iberia

Author: Alvaro de la Calle

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Transcom’s team leader awarded at the Fortius Awards in Madrid

For the eighth year, the Fortius Awards Gala was held in Madrid. The event is organized by the Spanish Association of Experts in Customer Relations (AEERC) and awards the best profiles within the call center industry in Spain.

During the years, this conference has become in a “must attend event” for  the customer service professionals in Spain. The highlights of the event is the awards ceremony, where the people who works everyday in the contact center to deliver excellent customer service are awarded for their constant effort, dedication, engagement and passion.

Transcom Spain is very proud to announce that one of our employees in Sevilla, Rocío Gómez, won the prize for Best Supervisor (Team Leader). As a part of the prize, Rocío won a scholarship to study the Superior Program in Contact Center Management by the ICEMD/ESIC.

Congratulations Rocío! Thanks for representing Transcom values and of course, for being a member of our company!

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I also want to congratulate all the finalists and the winners, as I am aware of the hard and complicated process for selecting the nominees. It’s very tough competition and only the best make it to the final. Every year there are more applicants and it takes a great effort of the jury, composed by representatives of companies and institutions and well as by professional managers with in-depth experience of the Contact Center industry.

 

Author: Isabel Sánchez-Lozano

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Here is work!

As President of the Spanish Contact Center Association (ACE) and Regional Manager of Transcom’s Iberia & Latam Region, I was interviewed for a TV program about work – ‘Here’s work’- broadcast on public television.

This gave us the opportunity to help give visibility to a sector that in Spain alone employs more than 76,000 people. The reporters visited some of the Association’s partners’ platforms and also visited Transcom for a short interview.

This short section of the program was named ‘Here’s the future’, and focused on our industry and the employment opportunities we offer in Spain. It starts 14 minutes and 32 seconds into the video clip:

Aquí hay trabajo – 05/11/13 Watch the videoAquí hay trabajo - 05/11/13