My Transcom Experience

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Author: Alina Andriatyte

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Transcom Lithuania recognized at the National Responsible Business Awards

Transcom Lithuania is happy and proud to announce that we were recognized at the National Responsible Business Awards 2015, organized by the Ministry of Social Security and Labor of the Republic of Lithuania, as a “Workplace of the Year”. The awards were given to national and foreign companies operating in Lithuania to recognize the contribution to socially responsible practices and initiatives that benefit companies and society by strengthening social welfare as well as minimizing negative impact on the environment.

This year, the National Responsible Business Awards were presented in five categories – “Workplace of the Year”, “The Most Socially Oriented Company of the Year”, “Environment-friendly Company of the Year”, and the main category – “The Socially Responsible Company of the Year”. To further promote the importance of healthy lifestyle, this year the award of “The Most Athletic Company of the Year” was also introduced.

Transcom Lithuania was awarded with a “Workplace of the Year” certificate, which acknowledges that our work environment is based on honesty, accountability and socially responsible practices, designed to strengthen social awareness. It’s a great honor to be recognized among leading companies in the market for applying the values and practices that are rooted in Transcom’s culture. Transparency, honesty, a high level of accountability and promotion of socially responsible practices throughout all aspects of our daily work has long since been ingrained in Transcom’s culture and we are therefore pleased to be recognized and to contribute to our society as a socially responsible workplace.

Transcom Lithuania representatives together with Algimanta Pabedinskienė Minister of Social Security and Labor of the Republic of Lithuania (second from the left)

Transcom Lithuania representatives together with Algimanta Pabedinskienė Minister of Social Security and Labor of the Republic of Lithuania (second from the left)

Transcom Lithuania Management team

Transcom Lithuania Management team

Author: Giuseppe Bertini

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Transcom Cares supports a fundraising project to bring L’Aquila back to life

On April 6, 2009 a powerful earthquake struck the town of L’Aquila in Italy and the surrounding areas. Five years have passed and though a lot has been done to improve the quality of life of those who survived, there is still so much to do to bring this city back to life.

Transcom Italy has one of its operating sites in L’Aquila and we recently produced a video to let everybody know what L’Aquila looks like today, with the objective of supporting the non-profit Association “Forza L’Aquila” in raising funds that will be dedicated to restoration and regeneration projects.

Our goal is to promote this collection throughout the world and online in order to make a concrete step towards full reconstruction, with special attention to the quality of life for the younger generations living in L’Aquila.

As part of Transcom Cares, Transcom’s global CSR program, we intend to play an active role in this fund raising project, starting with promoting it within our Transcom community, made up of 29,000 people working at 57 contact centers in the world, their families and friends, and a significant number of business partners, clients, suppliers and all those willing to contribute.

Everybody can easily make a real difference and help, even by only promoting this initiative and video on your website and social media to exploit the viral power of the Internet for a very good cause.

This initiative has been sponsored by the Italian Red Cross together with all local government authorities (Abruzzo Region, Province and City of L’Aquila).

Nido Aquila IBAN

From time to time we will provide updates on this blog about the amount of money raised through this project and will give evidence of its actual final destination in the restoration of L’Aquila.

Donate & Promote

Beyond the traditional donations through money transfer – that are obviously the most appreciated and valuable ones – there is a zero-cost and effortless donation that everyone can easily make (and repeat) at any time, through  This donation is simple, fast and costless: after registration, users choose the charity to which they will donate a few seconds of their time (Forza L’Aquila is our project’s charity organization), then view an ad and, in this way, allow to channel to the money raised from advertising companies to charities. Users can check in real time the amount of their donations and share news and favorite charitable projects with their friends to increase the number of views and related donations. It’s really easy to rapidly increase the sum raised. Today, only a few months after our first presentation of this video to our personnel in Transcom L’Aquila, we have already collected over 10,000 Euros!

So please, watch our video, donate and promote! 

Author: Giovanni De Santis

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Letter from a colleague on a humanitarian mission in Africa

As Transcom Italy is committed in several social projects in its several sites, and concretely supports and encourages all the humanitarian and solidarity projects promoted and carried out by its people, I would like to share with you something that happened few months ago in our site, in the South of Italy.

During the summer of 2013, Annarita, who works at our Lecce center, set off for Africa in Marsabit, Kenya where she stayed for about a month on a humanitarian mission. Before she left we filled every available space in her luggage with all kinds of toys, including balloons, soap bubbles, pinwheels, kites, plastic animals, sponge balls and skipping ropes … asking her to give them all on behalf of Transcom to children in the villages she visited. She specifically asked us for small objects so that they could easily be slipped into empty spaces in all the packages that were ready to send, containing food, clothes, medicines and basic necessities.

Annarita is standing on the left wearing dark glasses and a bandana

Annarita is standing on the left wearing dark glasses and a bandana

When she returned, Annarita proudly showed us all the pictures she had taken, including a series showing children playing with the balloons we had sent. And she wrote us this letter, which we would like to share with you.

I’d like to tell you something about my Africa.

Africa is … an emotion that gets inside you and doesn’t go away, despite all the difficulties!

Africa is … hunger, thirst, joy, pain. And faith, the faith you discover you never had before and you find you can’t help but liking just a little.

Every smile is pure joy; the strength of every mum is wonderful. You rediscover how beautiful life is from such a simple people, who have to walk barefoot at least 10 miles for a little water.

Africa is reflected in the eyes of Alkano, a 10-month baby who weighs just 4 kg. When he looks into your eyes you think he could ask you for the world, but instead he just wants to live, something he cannot do because he needs a simple operation on his adenoids.

Africa is … the blessing and gratitude of a grandfather, simply for having helped him set his foot in plaster, after it had been fractured for more than a month.

Africa is … arriving in a village in the middle of a desert and first being asked to go to mass together.

Africa is … walking down the street and feeling a child’s hand in your own. And thinking that he is looking for help, when in fact he is the one helping you, because when you turn to look into his eyes, they say “smile because this is life and it has to be lived with a smile”!

Africa is so much … too much to explain with a pen and paper. You have to experience it to understand.

A big thank you to everyone at Transcom. You have added a little color to this world with your gifts!