My Transcom Experience

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Author: Adrian Millington

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Transcom speaks in the Philippine Department of Trade and Industry 2015 Roadshow

In June 2015,  a team of dignitaries from Manila came to London as part of a roadshow held at Asia House in Westminster London.

The event was called The Philippines: Asia’s Bright Spot and was organized in partnership with the Philippine Department of Trade and Industry (DTI) and the Philippine Embassy in London and sponsored by HSBC. Speakers included Philippine Ambassador to the UK Enrique A. Manalo and Philippine Secretary for Trade and Industry Gregory L. Domingo. The event was attended by over 100 delegates from a range of verticals including banking and IT.

The idea behind the event was to increase bilateral trade and investments between both countries. As chair and host of the 21 member Asia-Pacific Economic Cooperation (APEC) forum this year and a founding member of the Association of Southeast Asian Nations (ASEAN), the Philippines is strongly positioned to reap the benefits of a regional economic integration. In addition, the government has introduced reforms to create a favourable business environment.

Transcom’s Adrian Millington, Business Development Manager and Client Services Manager for the UK was invited to speak at the event by Philippine Commercial Attaché and Director for the DTI in the UK Anne Marie Kristine C. Umali. Adrian and Kristine had been working together on raising the profile of Transcom in the UK and collaborating on potential new business opportunities. The strong relationship enjoyed by Transcom and the DTI in London and Manila was reinforced on the day with Adrian speaking specifically on Business Process Management and shared service opportunities in the Philippines.

Speakers and panellists during the workshop on IT-Business Process Management & Shared Services Opportunities. From left to right: Mark Frost, PreScribe Invent Asia; Kristine Umali, PTIC-London; David Durling, Shell; Adrian Millington, Transcom; DTI Secretary Greg Domingo; Kerry Hallard, the National Outsourcing Association; and, DTI Undersecretary Ponciano Manalo.

The IT-Business Process Management Seminar held at Asia House in London during the summer of 2015 emphasised the strength of the Philippines as the premiere destination for the shared services and outsourcing industry. The entire panel including Adrian shared to potential investors the distinct advantages of the Philippines such as a young demographic and an English-speaking educated workforce. Other speakers shared their own testimonies about the professionalism and successes evidenced across the BPO sector in the Philippines.

For his efforts, Adrian received a formal letter of appreciation from the Philippine Government. He continues to support the government body in the UK for mutually beneficial opportunities.

Author: Henrik Olsson

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Customer Experience Seminar at Transcom Stockholm focusing on performance in an ever-changing world

Our first breakfast seminar received top ratings from the participants when they responded to our anonymous evaluation. I‘d like to believe that those ratings was one of the main reasons for a rather large group of selected clients to defy the early morning spring rain and show up when Transcom’s second customer experience breakfast seminar in a series of four took place last Thursday.

The overall purpose of the seminar series is to give the audience both inspiration and tools for personal as well as organizational growth and as mentioned in my previous post we are fortunate enough to have Johan Plate and Thomas Fogdö, two of Sweden’s most renowned experts in the field of performance psychology, to guide us.

Collage Transcom Customer Experience Seminar_140508

This time Johan and Thomas focused on performance in an ever-changing world and the courage to meet the challenges of the future. During an hour and a half we were listening, learning and laughing. There were also discussions and short moments of reflection. I think we all found this session just as, or perhaps even more valuable than the last time since we could continue to fill our personal mental toolbox with performance strategies and methods.

With two great seminars completed we at Transcom are very much looking forward to meeting Johan, Thomas and our group of courageous clients for a third time in September. If you can join that group? Sure you can, just send me an email and I’ll invite you to something that most likely will give you new ways of thinking.

Author: Henrik Olsson

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Transcom hosts successful Customer Experience Seminar in Stockholm

At the top floor of our office with a spectacular view of a sunny Stockholm, a number of selected clients together with their Transcom contacts participated in the first of four breakfast seminars planned for 2014. The topic for these seminars is performance psychology and the purpose is to give the audience both inspiration and tools for personal as well as organizational growth.

Collage_Customer Exp Seminar 1

Two of Sweden’s most renowned experts in the performance field were our cicerones during this session. Johan Plate is working closely with several Olympic athletes, National sports teams and Executives. Thomas Fogdö is a former Alpine Skiing World Champion now focusing on passing on his first hand experiences to others.

Together they showed the audience new views on perceptions and performance limitations. Johan and Thomas explained the necessity for different types of goal setting and facilitated discussions around motivation and positive thinking. Subjects such as focus, performance analysis and winning mentality were also covered. The seminar lasted for 90 minutes but in that very inspirational atmosphere it felt more like nine! I actually think that most of us could have stayed a lot longer in that room.

I had the opportunity to speak to most of the attendees after the session and based on all the spontaneous positive feedback I am happy say that this was an extraordinarily successful seminar. We at Transcom are now very motivated to host our second seminar in early May. And with what we now have learned we know how to up our performance a notch to top the event that took place today…