Digital transformation is heading the corporate agenda. Hardware and computers are becoming faster and less expensive while software becomes significantly more sophisticated. These factors are creating exciting opportunities to introduce a digital workforce.
Robotic Process Automation, RPA, is a system to automate repetitive tasks by mimicking human behavior with increased quality. RPA is deployed on top of current IT systems and uses the same user interface as humans do, making RPA non-intrusive and thus there is typically no need for integration to other systems. 63% of companies say that RPA is a top priority for their operations strategy to reduce cost and to deliver higher quality services; however, only 11% have real experience of deploying RPA in their organizations.
Transcom has extensive experience of RPA implementation. Our dedicated RPA team has automated more than 150 processes with excellent results. We offer a full range of services to deliver a production-ready solution to our clients, including advisory, project management, and maintenance, operations, and improvement services.
Making use of RPA will be a key lever for efficiency gains for many companies in the years to come, especially in customer service. Human agents can spend more time on value added tasks by automation of manual processes. RPA will also bridge challenges in business system integration, reduce cycle and waiting times and increase accuracy and consistency in process execution without interfering with the IT application landscape.