My Transcom Experience

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Author: Oisten Lund

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Transcom Norway moves to new premises in Fredrikstad

Having housed Transcom Fredrikstad in the same premises since the startup in 1997, in April the time finally had come to move to our new premises. As the former building was old and worn, our employees and clients had looked forward to the move for a long time and are very pleased with the new facilities. The building is specialized to meet Transcom’s business requirements as well as the requirements of health, safety and environment for our employees.

Transcom Norway’s new office in Fredrikstad.

“This is facilitated for those who work here, both in terms of cooling, air and light, and I think everyone is happy”, said Landlord Property Manager Runar Helgesen.

The planning started back in 2012 . The building was ready for occupancy after a 9 month construction period which started during the summer of 2014.

The move was an important event for Transcom and several prominent guests were invited to the official inauguration. Among the guests were our employees, representatives from our clients, the landlord and other business partners. The premises were officially opened by Jon-Ivar Nygård, Mayor of Fredrikstad:

“With these great new premises, it’s just for us to celebrate. This means Transcom are investing in our city and that you want to be here”.

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The premises was officially opened by the Mayor of Fredrikstad, Jon-Ivar Nygård

 

From left: Landlord Property Manager Runar Helgesen, Mayor Jon-Ivar Nygård, Country Manager Transcom Ole Sommer-Erichson and Landlord Terje Høili

From left: Runar Helgesen, Landlord Property Manager, Jon-Ivar Nygård, Mayor of Fredrikstad, Ole Sommer-Erichson, Country Manager Transcom Norway and Landlord Terje Høili

 

Author: Siva Subramaniam

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Transcom relaunches in Central Philippines

Transcom Philippines recently expanded our presence in Iloilo by relaunching our offices on another location –One Global Center (OGC) in Iloilo Business Park. With this move, the biggest Nordic presence in the Philippines is also expanding its local presence.

The move to OGC will allow us to hire even more locals, and contribute to Iloilo’s economy:

“We are opening our doors to welcome more Ilonggos into the Transcom family.”

Gracing the event were local dignitaries headed by Iloilo Provincial Administrator Dr. Raul N. Banias, Iloilo City Mayor Jed Patrick E. Mabilog. Executives from our Senior Leadership team flew in to the city to join in the celebrations and welcome this expansion of the Transcom family.

Following the opening we also organized an open-house activity where locals were invited to take advantage of the unique opportunity to join the Transcom corporate culture.

The new offices were also blessed in a solemn ceremony attended by local dignitaries and Transcom executives.

A mega concert dubbed We Are Transcom – #TheBig PartyAtOGC capped the festivities, featuring big names in music like Mojofly, Kjwan, 6Cyclemind, DJ Nina Saputil and DJ Callum David:

Established in 2004, we marked 10 years of Philippine presence only last year. We opened our Iloilo site in 2009. To date, the Iloilo site boasts of employing about 1,200 employees. Just like our other  sites, this has its own childcare facility — proof that Transcom values the family. The employees also enjoy a wide array of benefits that has encouraged company loyalty and employee retention over the years. In addition, we also have sites in the following cities: Mandaluyong, Pasig, and also in Bacolod.
Author: Bob Milne

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Transcom celebrates agent success in San Antonio

Over the past two months the Transcom team in San Antonio, Texas has had the great pleasure of taking part in celebrating agent success.

For a site that’s been open since 2009, and which experienced significant client transitions during the first two years, we are incredibly fortunate to have so many tenured individuals with the organization. Of the approximately 400 agents within the site, four individuals have been with Transcom for more than four years; ten have been with the team for three full years; and another 40 more will be celebrating their 2nd anniversary with Transcom in 2014.

The entire site celebrated in style, with cake and balloons, while the agents who celebrated anniversary dates in May were awarded certificates recognizing their achievement.

June Anniversary

In San Antonio, as in any contact center, the value of tenured agents is seen in their impact on site morale, individual and team performance, as well as reduced training cost for Transcom.

At the end of the day, Michael Moxley (Director of Client Services) points out:

”Happy employees deliver happy customers, who deliver happy clients.”

Author: Trixie Calimon

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Transcom celebrates the 116th Philippine Independence Day with high spirits and a huge cake

For many Filipinos, the 12th of June is the most important and fantastic day in our history. This day always reminds us about the sacrifices our ancestors made in order for us to live this day as free and independent citizens.

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At Transcom’s four contact centers in the Philippines, it’s a yearly tradition to celebrate the Independence Day with a big cake, shaped like the Philippine flag.

This year, the offices were decorated with balloons and flags and the buildings were lit up and people talked excitingly about the cakes already when they arrived in the morning.

All employees were in a cheerful mood and eager to participate as we all gathered to witness the celebration ceremony and sing the national anthem together.

“There was a great enthusiasm among us. All were in their high spirits and we all stood in respect”

Gilgin Fransisco, Teamleader, Transcom Iloilo

The singing was then finally followed by the slicing of the cake which was distributed to everyone.

Collage_Philippine Indepencen Day

 

Author: Walter Spadoni

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Transcom’s second Hungarian site was inaugurated on July 4 in Szeged

Transcom recently opened its second operating site in Hungary, in downtown Szeged. The Grand Opening ceremony took place on the 4th of July in the presence of representatives from Transcom’s Central & South Europe management, hosting the event together with the entire Hungarian staff team. Our client – the Hungarian operations of a mobile telecom operator – also joined the ceremony with a large delegation. They will be the first client to benefit from services delivered out of our new Szeged site.

“Excellent customer experience is a strategic priority for us” – explained our client’s Chief Marketing Officer at the opening ceremony. “As Transcom is an expert in this field and an established partner of our Group, I am confident that they can help us to provide the best-ever customer experience in Hungary.”

“I am thankful to our Partner for renewing their trust while giving us the opportunity to grow in Hungary”, commented Roberto Boggio, General Manager for the Central and South Europe region at Transcom. “Beyond the opening of a brand new contact center, what we are celebrating today is our strategic partnership that is based on mutual value creation. Thanks to the expertise Transcom has developed in the telecommunications industry over the years, we are ready to successfully address this market leader’s top priorities with programs specifically designed to drive their growth and build customer loyalty.”

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Transcom szeged people 2 Transcom Szeged people

Local and national authorities also attended the Grand Opening event, together with 17 press representatives and local TV networks. The mayor of Szeged, Dr. László Botka, also took part in the ceremony and commented on the opening with great appreciation: “I am extremely pleased that our city has been chosen by these fast-growing multinational companies for their business partnership. Our administration will ensure that they get full assistance and support in their growth and development in our city. Szeged is the third largest city of Hungary in terms of population. With its renowned university and over 25,000 students, it offers a huge basin of highly educated resources and skilled professionals to draw on”.

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Transcom started the recruiting phase in Szeged in early March and has already hired about 120 agents, staff members and supervising specialists who have all completed a six-week period of intense training in order to meet Transcom’s global quality standards and get acquainted with our client’s customer service procedures and applications.

According to tradition, the Grand Opening ended with champagne and a fantastic cake for everybody.

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Transcom Isla Sicilia celebrates its sixth anniversary

On February the 7th, our Transcom Isla Sicilia center celebrated its sixth anniversary.

During that specific day, in my role as a Product Specialist, I was engaged in a training workshop with twenty candidates. At the same time, the rest of the team was beginning to taste our celebration cake.

I started the training session by giving an introduction about my internal career at Transcom and my experiences as a manager. How I started working as a CSR with inbound service ten years ago and how I today have advanced to be an experienced teacher for future agents. In my case, it has been ten years of personal and professional development.

Isla Sicilia 6th Anniversary

I used Transcom’s core values Passion, Excellence and Innovation to explain the sometimes demanding nature of the job and the high degree of commitment it requires in order to be successful:

Passion: I am sure they noticed my enthusiasm after ten years!

Excellence: I said that in Transcom we have set quality as our main objective and that we continuously work on improving processes in order to reach our goal of creating outstanding customer experiences.

Innovation:  They definitely got a taste of our innovative streak when Augustin Romero (our CCM) and Eduardo Bayon (Account Manager), interrupted the workshop to share a portion of cake with us, sharing memories of this site’s first years, and how we planned its future!

Isla Sicilia 6th Anniversary

I want to give my most sincere recognition to the whole Transcom Isla Sicilia team. And regarding the forthcoming challenges, I expect us to face them by using our passionate, excellent and innovative spirit. As Heraclitus once said:

“There is nothing permanent except change.”

I hope that the future agents I trained during our anniversary will someday be able to look back on their experience, and find it to be as rewarding as I’ve found mine to be.