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Author: Matteo Ferrari

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Transcom expands in Eastern Europe and opens new contact center in Serbia

Many of the world’s best-known companies have recognized the economic potential of Serbia, including Transcom, having recently opened a new contact center in Belgrade. Thanks to its geographical position at the crossroads of Eastern and Western Europe, Serbia is often referred to as the continent’s gateway and this strategic location makes it an excellent country in which to invest.

The new Belgrade site – situated in the city center district of Vracar – was officially opened in the summer of 2014.  The inauguration represents a further step forward for Transcom’s geographical expansion in Eastern Europe, as this area is a key component in the Central & South Region’s growth strategy.

Matteo Ferrari (Country Manager Serbia) and Felicitas Meissner (Project Manager) outside the Transcom Serbia office.

Matteo Ferrari (Country Manager Serbia) and Felicitas Meissner (Project Manager) outside the Transcom Serbia office.

The new Belgrade Customer Experience Center, with a capacity of over 180 workstations, will initially provide near shore services, mainly for the German market.  But because of the high rate of multilingualism which is a distinctive feature of the Serbian capital, they will shortly be joined by other cost effective services in the main European languages, particularly English, which is very widely spoken, as well as in Italian, French and Spanish.

INTERNATIONAL Belgrado02

As of today, the contact center provides customer services for an important German internet and media company and a prestigious Luxembourg-based bank .

The site went operational in August 2014 with the delivery of French-language services for the Luxembourg bank. The opening ceremony was attended by Transcom management and the entire Serbian project team, who celebrated our important partnership together with the Client. The ceremony was brought to a close, as usual, by a toast and the cutting of the cake prepared to mark the occasion.

Cutting the cake with the Client.

Cutting the cake with the Client.

The new Transcom site in Belgrade illustrates our commitment to finding new delivery solutions in countries that can guarantee our clients a perfect balance between costs and competitiveness. In the specific case of Serbia, the local market is not yet saturated and as a result the available workforce is low-cost but with a high level of foreign language knowledge.

Author: Ángela Mora

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Official opening of Transcom’s first site in Colombia

On the 27th of February, we officially opened our new site in the city of Cali!

Officially opening TWW Colombia

We currently employ 400 people in Colombia, a figure we expect to increase over time. Isabel Sánchez Lozano, CEO of Transcom Iberia and Latin America, and Alejandro Menjura, director of Transcom Latin America, hosted the opening.

In her welcome speech, Isabel Sánchez Lozano said that:

“The new center is the most advanced in the region, with five fully-equipped training rooms, relaxation areas, back-up generators, equipped with the most modern technology, redundant communications connected to all Transcom centers globally, and a long list of advanced telephony and multi-channel solutions.”

Opening TWW Colombia

Isabel praised the work of all who were involved in the center’s launch, achieving it in record time. Moreover, in the opening event, the Mayor of Santiago de Cali, Doctor Rodrigo Guerrero Velazco, made a welcoming speech heralding our potential for growth as a new company in his country. Then we proceeded to cut the ribbon, allowing our guests to visit our facilities, where we showed them a special video made for the occasion.

We were also honored by the presence of Thomas Andersson, National First Officer of Trade from the Swedish embassy in Colombia. Media, television and radio covered the event and interviewed our Directors during the opening cocktail.

Notable among the media were: Noti 5, 90 minutos, Canal 2, Cámara Veedora, Cali tv, and Todos en Familia. They all broadcasted live news of the event, creating a huge impact throughout the region.