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Author: Gianluca Gemma

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Addressing global markets? You need a multilingual customer service

Imagine you’re shopping on a global ecommerce website, browsing and adding items to your cart. Whether you are buying an exotic holiday, a fashionable pair of shoes or just a blender, you might need some kind of support or additional info at some stage of the buying process. You search all over the website looking for an answer, but can’t find customer resources written in your language or a local number to call for help. Feeling frustrated, you exit the tab and seek out alternatives.

Not only is this a common problem for international shoppers, but it’s also an issue for businesses looking to expand overseas. Without proper ways to communicate with your international customers, it’s difficult to grow global sales or repeat business.

Through a number of specialized contact centers, Transcom can provide quality multilingual customer support in 33 languages and meet the needs of global market leaders as well as those of emerging brands willing to expand into new territories.

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Belgrade, Budapest, Gdansk, Lisbon, Riga…: these are just some of the cities where we have developed Transcom multilingual hubs. These cities offer excellent infrastructures, a stable political and social situation, high levels of schooling and professionalism among the population, and widespread familiarity with foreign languages.

Several global companies have already chosen Transcom as strategic partner to offer their international customers the best assistance in their native language. Partnering with a single experienced business process outsourcer, capable to set up a pan-European contact center to support all customers of any nationality implies significant advantages:

  • consistent (high) level of customer experience provided to all users, based on common business processes, proven training and quality monitoring methods, shared best practices across all operations;
  • unique point of contact for managing customer care activities in multiple countries;

  • redundancy and back-up capabilities thanks to our technological infrastructure;

  • optimization and standardization of processes and operations.

To learn more about our multilingual hubs, watch this video