My Transcom Experience

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A cooking course in Transcom Italy inspires teamwork

During the autumn of 2014 Transcom Italy organized a special training course for their top executives and managers. Their task was to:

  • Cook a full meal to share and enjoy together
  • Prepare a rich cocktail buffet for their Business Support Team colleagues and the Regional General Manager Roberto Boggio

cooking course 01

The two-day cooking course, “Made in Transcom”, forms part of a wider-ranging training program organized throughout 2014, in order to develop leadership skills and promote effective teamwork among the people in Transcom Italy who are responsible for managing processes and delivering business results.

LIFE IN TRANSCOM corso cucina 03

The Cooking Day had some very specific purposes:

  1. Draw attention to individual as well as the team’s strengths and identify areas for improvement
  2. To develop the fundamental aspects of group work and effective communication
  3. To stimulate attention to details, in order to guarantee service quality
  4. To analyze the level of engagement and approval, in order to improve the well-being of each individual and the team as a whole

The participants were split into three groups, one assigned to making lunch and the other three to prepare the cocktail party. The expertise of the chef and sous chef were recognized immediately and used as key resources in achieving the objective. Although they were divided into groups and had different culinary backgrounds, all course members worked together and shared information both with each other inside the same group and with different groups. No deadline anxiety was felt by the team and a calm and pleasant atmosphere was established right from the outset, encouraged no doubt by the informal setting and the fact that the cooking skills of all course members were at more or less the same level.

A practical session at the end of the training course identified the most important values shared by participants during the two-day event, both at individual and group level (Confidence, Collaboration, Sharing, Passion, Integrity and Respect), and the behaviors that best express these values.

cooking course VALUES

LIFE IN TRANSCOM ENGLISH foto di gruppo con citazione finale

Author: Simon Kapstad

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Legendary football player inspires agents in Transcom Norway

A few weeks ago, Transcom Norway had a visit from one of our clients, a leading Nordic TV-distributor. The aim with the visit was to deepen our agents’ knowledge about their products in order to drive sales as well as improve the service we provide for their customers. Our client also had invited a special guest, Erik Thorstvedt – one of Norway’s greatest goal keepers. Listening to Erik, talking about motivation and his vast knowledge about football was a great inspiration for our employees. You could feel the excitement and joy of having this great personality here. It was a day full of motivation and joy for our agents!

Football Legend inspires agents in Transcom Norway_Collage

Author: Camilla Haugs Eilertsen

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Transcom Norway defines their business culture

A Business Culture project is being implemented throughout  Transcom Norway. We would like to take care of the parts of our culture that we think is right, and remove the parts that are wrong. We have to be clear on how we do things and why.

Culture is a key component in business and has an impact on management, decisions and all business functions from accounting to production. Business culture is related to behaviour, ethics, etiquette and more. A business culture will encompass as the organization’s values, visions, working style, beliefs and habits. A positive culture will contribute to a positive working environment. But if you have a negative culture, this will very quickly ruin a good workplace.

At Transcom Norway, we like to think of our business culture like “the way we do things around here”. The idea behind this project is to eliminate the parts of our business culture that does not work, and at the same time continue to strengthen and make the good business culture more visible. All leaders and the whole administration are included in this project. We are divided into different groups, all working on different parts of the business culture. Examples of themes that we are working on are;

  • Communication
  • Rituals
  • Leadership training
  • Recognition of new employees
  • Leaders as good role models

One of the things that are well rooted in our culture is our monthly happenings. These can be everything from a great Halloween party to serving ice cream to the agents. The most important thing about these happenings is that leaders and administration do something for the agents. We believe that this will help reducing the gorge between leaders/admin and agents and give the agents a boost of well-being and everyday-comfort. All of  this brings us a great business culture that increases ownership, customer satisfactory and revenue.

Collage Business Culture Transcom Norway

Author: Claudia Balboa Riquelme

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The importance of motivated teams for Transcom Chile

The efficiency and performance of our employees depends in large part on their level of motivation.

That is why the staff at our site in Concepción participates in Motivational Workshops with the aim of generating greater cohesion among our teams. The departments of Operations, BST, Information Technology, Purchasing, Sales and Human Resources were represented during these interesting, instructive and fun days of motivation.

24 employees participated in the first session, held at the Sonesta Hotel. The main purpose of the workshop was to emphasize teamwork and to create trust amongst participants.

The following session took place in The Triplets Vacation Center in the Region of Bio Bio. Here, our employees worked in teams, covering various areas of development in the organization, such as effective communication, assertiveness, perception and leadership. The lakes, mountains and natural beauty around the Center The Triplets contributed to the positive atmosphere.

Motivation training workshop Transcom Chile

We will continue with our Motivational workshops as we are confident that they will help in creating a better working environment for our employees and thereby also benefit our clients and their customers.

Author: Sebastian Norling Rauhala

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Making a career at Transcom

As mentioned in earlier posts, Transcom is one of the largest employers in Karlskoga, Sweden and often one of the first work experiences for many young adults there. It’s a nervous and, at the same time, anticipative feeling when you swipe your keycard at the front door, go through the hallway and enter the site. And then your journey at Transcom can take any direction, depending on what you want and what you contribute to the company and its clients.

A perfect example is my colleague Linda Jansson. She started as a retail support agent for one of our clients, a major telco in Sweden. Later on, she advanced to become head of quality assurance for the sound files recorded by our client’s telemarketing salespeople. Noticing her teaching skills, our business manager soon appointed her as trainer, both for our new employees and our regular agents, on how we give the best support to our client’s retailers. Now, what could possibly be the next step for Linda in her aspiring career at Transcom? That would probably be when the Swedish management team voted for her as one of Transcom’s value ambassadors.

OLYMPUS DIGITAL CAMERA

As you can see, the career opportunities at Transcom are many and varied. Take the chance whenever it appears or create it yourself. Linda will also contribute with her story in future blog entries, so stay tuned.

Author: Alan Girón

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Celebrating Fiestas Patrias at Transcom Lima

On July 28 and 29, Independence celebrations were held in Peru and we decided to decorate our Lima center in red and white, the colors of our national flag, and organize “Entonándole al Peru” a singing and dancing contest among all the employees. We encouraged our employees to participate with Peruvian songs and dances.

Welcoming to the celebration of Fiestas Patrias in Transcom Lima

We enjoyed of a very animated competition! The seven participants in the singing category delighted us with folk music, the rhythm of the guitar and the typical peruvian “cajon”. Finally, our undisputed winner was Lizbeth Vilchez who sang the theme “Our secret”, an  iconic and classic peruvian waltz, a 30 year-old song but timeless.

Fiestas Patrias in Transcom Peru

In the category of dance presentations, we had three groups and two people who danced individually. Among them we saw “Huaylas moderno”, a nice Andean traditional dance; we also saw the dance of Anaconda, which comes from the Forest and the “Festejo”, Afro-Peruvian dance, which ultimately won the contest, represented by our agent: Alfonso Mori.

We also conducted our classic decoration contest. We were pleasantly surprised by three types of decorations: From the coast, we were surprised by the famous “tapadas limeñas”, traditional clothes for women, some “sailor dances”, with Pisco and rice pudding tasting. From “La Sierra”, the mountain area of Peru, other teams showed its typical clothing: skirts and “chullos”, caps, made of splendid fabrics; we were delighted by corn and cheese tasting and we danced to the beat of classic “huaynos serranos”. Last but not least we were introduced to the Jungle, with typical dances and tasting of “juanes”, a traditional Peruvian dish, and fried banana.

Typical Peruvian food

There is no doubt that our team exceeded the expectations in every way this year. Our employees worked on the event for several weeks, putting a big effort into their presentations.

Upon completion of the activities, we all enjoyed a delicious lunch, pleased to have spent a great day of friendship.