Hundreds of companies around the world use Lean or Six Sigma methodology for product and process improvement to achieve financial performance breakthrough and increase customer satisfaction.
Transcom is on this journey as well. Seven account managers for one of Transcom’s global clients recently attended a Lean Six Sigma Champion Training and Best Practice Workshop in Stockholm, Sweden.
Our people truly are Transcom’s greatest asset and after completing the Champion session, these seven business professionals will use the acquired knowledge in Lean Six Sigma to identify projects and assist in project management and project goal completion.
Using their newly acquired skills provides almost limitless potential for projects that will transform Transcom. But in order to be successful, you need to prioritize the projects that can:
- Eliminate unnecessary variation
- Sustain greater productivity and profitability
- Increase customer experience.
The ambitions for the newly trained seven Champions are set high and they will work together with the country management to use and guide the Green Belt resources the most optimal way. First the projects will focus on process improvements in Transcom, however in a period of time there is potential to involve clients in order to eliminate defects even further.
Each of the participants evaluated the time as well spent to gain understanding of Lean Six Sigma principles, share practices and get rid of common myths, and left the workshop with a list of potential projects to start working on.