My Transcom Experience

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Author: Johan Eriksson

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Transcom’s Q3 2014 results

This morning, we released our interim report for Q3 and the first nine months of 2014.

I am pleased with the significant margin improvement. We are continuing to execute on our key priorities, and remain focused on further enhancing our profitability.

These are the key highlights of our report:

  • EBIT margin in the core CRM business improved by 0.9 percentage points in Q3 2014, from 2.6% to 3.5%
  • Performance improvements in the North Europe, North America & Asia Pacific and Central & South Europe regions
  • Performance in the Iberia & Latam region has improved compared to Q2 2014, and is expected to continue improving in the next quarters
  • Divestment of CMS Austria completes the strategic review of Transcom’s CMS business unit.

Feel free to have a look at the presentation below, or contact me directly with any questions.

Author: Stefan Pettersson

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Business as usual as Transcom WorldWide moves from Luxembourg to Sweden

On September 25, we announced that the Swedish Companies Registration Office has granted Transcom permission to execute a re-domiciliation of the parent company of the Transcom Group from Luxembourg to Sweden. The press release is available here. Let me give you a quick summary of what this means.

It all started in 1995

Transcom AB was originally set up in 1995 to provide customer service for Comviq’s mobile telephony customers in Sweden. Subsequently, Transcom Europe was formed to support expansion into new European markets. These two parallel Transcom organizations grew rapidly, and were merged at the end of March 2000 to form Transcom WorldWide S.A., headquartered in Luxembourg.

Moving the company to Sweden

Since 2001, Transcom has had its legal domicile in Luxembourg while being listed on a Swedish stock exchange. As a result of this set-up, the company has been bound to comply with regulations in both Luxembourg and Sweden. In order to align the legal domicile of the company with that of its owners (Transcom’s shareholders are predominantly based in Sweden), Transcom is planning to execute a re-domiciliation from Luxembourg to Sweden at the end of November 2014. If you are interested, you can find detailed information in this prospectus.

Benefits for our shareholders

Following the re-domiciliation to Sweden, general meetings of the shareholders will be held in Sweden rather than in Luxembourg. This will facilitate shareholder participation at general meetings. Furthermore, Transcom will no longer be bound by dual legal systems – Swedish and Luxemburgish – lowering costs and simplifying the execution of corporate actions.

Transcom’s listing set-up will also be simplified. The company today has its shares admitted to trading through Swedish Depository Receipts (SDRs). Following the re-domiciliation, the Transcom Group’s shares will be directly admitted to trading on NASDAQ OMX Stockholm, resulting in a simplified and less costly listing structure. In addition, there will no longer be two different share classes. One single class of shares will be established, offering the potential of increased liquidity.

Business as usual for our clients and their customers

While this re-domiciliation is a major change from the corporate governance and capital markets perspectives, it is business as usual from a business operations viewpoint. The new Swedish parent company of the Transcom Group (Transcom WorldWide AB) will take over all assets and liabilities of Transcom WorldWide S.A.

As always, we remain committed to delivering excellent service to our clients’ customers in a reliable, consistent and cost-effective way. Our mission is unchanged: Transcom enables companies to enhance their business performance by improving the experience of their customers.

Author: Johan Eriksson

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Transcom’s Q2 2014 results

This morning, we released our interim report for Q2 and the first six months of 2014.

While I am pleased with the profitability improvement in our core business, strengthening our performance in Chile is a key priority for 2014, which I expect will yield margin improvements this year. Divestments and closures that we have completed during the past year had a significant impact on our reported revenue. While profitability enhancement is currently our top priority, our goal is to continue growing revenue at least in line with overall market growth.

These are the key highlights of our report:

  • Divestments and closures had a significant impact on reported revenue in the quarter
  • EBIT margin in core CRM business improved by 0.9 percentage points in Q2 2014, from 1.6% to 2.5%, excluding the one-time cost for the re-domiciliation
  • Strengthening performance in Chile is a top priority for 2014
  • Subject to shareholder approval, Transcom will carry out a re-domiciliation to Sweden this year, given the benefits of such a move for the Group and its shareholders.

Feel free to have a look at the presentation below, or contact me directly with any questions. The report can be downloaded here.

Author: Johan Eriksson

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Transcom’s Q1 2014 results confirm positive development

On Friday, April 25, Transcom released its interim report for the first quarter of 2014.

I am pleased with the progress we are making in terms of enhancing Transcom’s performance, and our financials for the first quarter confirm the positive development. Our focus for 2014 is to continue to improve Transcom’s financial results. While our goal is to continue to grow revenue at least in line with the overall market, our primary focus for the year is clearly to further strengthen our margins. In this context, we have formulated three key priorities for 2014: improving results in North America through increased efficiency and business development, strengthening operational performance in the North Europe region, and driving efficiency and growth in Latin America.

As usual, we met with some investors during the day to discuss the results and Transcom’s plans going forward. This time, we also did a sales briefing for a group of brokers at a major bank. Feel free to have a look at the presentation we used below, or contact me directly with any questions.

Author: Johan Eriksson

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Transcom’s 2013 annual report

Today, Transcom published its annual report for 2013. I am very pleased that our key operational performance indicators continued to improve during the year, with a positive impact on profitability. At the same time, we continued to grow our revenue at a healthy rate.

In 2013, we also launched Transcom Cares as our global CSR governance program in order to ensure that we meet the expectations of all our key stakeholders. Three focus areas make up the foundation of the program: people development, equality & diversity, and community engagement.

I invite you to read more about our activities and performance during 2013 in the report, which you can find below and also on our website. This year, we wanted to provide you with a bit more material on the characteristics of our industry and our business model. We have included a couple of client cases, exemplifying how we add value together with our clients. You will find this material on pages 8-19.

Let me also take this opportunity to thank all our employees for your hard work and strong commitment, which were very important to our achievements in 2013. I am looking forward to another busy and successful year in 2014.

Author: Stefan Pettersson

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Investor roadshow in London

Last week, Transcom’s President & CEO, Johan Eriksson, CFO Pär Christiansen and myself visited London for an investor roadshow. We met with five large fund managers, two of whom have already invested in Transcom shares.

Some were quite familiar with the company, while others were taking a first look. For those that were not as knowledgeable about the industry, we had prepared some material to support a discussion about Transcom’s business model (section 2 in the presentation below). In Transcom’s 2013 annual report, due to be published later in April, you will find more detailed information about the industry and how Transcom adds value.