Meeting with a group of investors at Swedbank’s Mid-Quarter Update Seminar yesterday in Stockholm, I received several questions concerning Transcom’s above-industry average revenue growth rate.
People seemed to be particularly interested in the key factors driving our growth in recent quarters. I highlighted Transcom’s improved win rate and described how Transcom has managed to leverage relationships with existing clients to grow with them in new geographies over the past year. In addition, I talked about our strengthened qualification process and focus on the business proposition.
We have won a significant number of new clients in the last year, and there is certainly potential for us to expand our relationship with some of them. In fact, we are already starting a project in yet another country for a recently-won multinational client.
Naturally, Transcom’s profitability was also discussed. While I am pleased that margins in our core CRM business have improved compared to last year, we are currently focusing hard on addressing a number of areas in order to strengthen profitability further. Not least among these are our capacity utilization in North America and our operational efficiency in the North Europe region, which we are working to improve.
Feel free to have a look at the presentation below, or contact me directly with any questions you may have.