My Transcom Experience

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Author: Leonardo Flores

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Transcom Valdivia rewards the best

The last day of August, Transcom Valdivia organized an activity day for those workers who had performed outstandingly during the first semester. The event took place in the nice village of Futrono, in the Rivers Region, in an environment of vast “Mapuche” territories on the Lake Ranco banks. Located about 100 kilometers from Valdivia, the region is famous for its breathtaking landscapes.

It was an opportunity for the team to share experiences and learn from the best agents and Team Leaders, who had achieved 100% of our clients’ KPI’s and had positioned themselves as the best agents or TL’s of the month. We were accompanied by all the Senior Team Leaders, and our TQM, Alejandra Santamaría.

Transcom Valdivia team enjoying a traditional meal
To reward them, we organized a full day of activities including spa, a traditional meal and several games. Although it was a short break, we all enjoyed it.

With these motivation days, we keep on encouraging the rest of the team to do their best, and position Transcom Valdivia as a reference of motivation and excellence.

Author: Sanna Tardell

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A great place to work

A lot has happened at our Eskilstuna site in Sweden, and we keep growing. Even though the goal has always been the same, we now speak only about customer satisfaction and customer experience and how to reach the top shelf.

Our new “well-being team” here in Eskilstuna will help us improve even more. They will work with our staff, to make them feel great about coming to work. With the information they collect, we can make Transcom Eskilstuna a truly great place to work! In the picture below, you can see some of the members of the “well-being team” making a barbeque for all of us. It was much appreciated!

The summertime can often be a busy time for those who aren’t on vacation. Many functions are not available and a common phrase is “we’ll deal with that after the summer holidays”. To ensure that work is progressing as usual, every function has a stand-in. It means higher costs, but we are sure that we’ll gain more and that the people who are at the office aren’t overloaded with work.

So this summer, it has been business as usual!