My Transcom Experience

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Author: Roberto Boggio

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Transcom honored at Frost & Sullivan’s Best Practices Awards in London

Following April’s announcement that Transcom received the Frost & Sullivan 2015 Visionary Innovation Leadership Award in Europe, we had been invited to attend the “2015 Growth, Innovation & Leadership Awards Banquet” that took place Thursday May 14th at the Royal Garden Hotel in Kensington, London.

I was really proud to represent Transcom at this event and to receive the prestigious award in front of over 150 leaders and industry professionals from around the world.

Transcom honored at Frost & Sullivan's Best Practices Awards in London 2015_2

The event celebrated the superlative achievements of over thirty global companies from a number of businesses, both within the public and private sectors.

Transcom honored at Frost & Sullivan's Best Practices Awards in London 2015_3

Gary Jeffery, Partner & Director at Frost & Sullivan, explained the selection criteria:

“Our long-established Awards program recognizes companies that have demonstrated innovation, competitiveness and leadership in meeting the demands and challenges inherent in their particular sectors. Frost & Sullivan acknowledges their products and services as best-in-class examples of how to effectively optimize strategies, performance and processes.”

Transcom honored at Frost & Sullivan's Best Practices Awards in London 2015_4

This international acknowledgement represents yet another encouragement for us at Transcom in order to continuously innovate our services in the complex European market scenario, as well as to help our client’s to improve their business performance.

Author: Alejandro Menjura

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Transcom Peru recognized with the 2014 Frost & Sullivan Award for Growth Excellence Leadership

It is an honor for me to announce that Transcom Peru has been recognized with the 2014 Frost & Sullivan Award for Growth Excellence Leadership.

During 2013, Transcom was the fastest-growing contact center outsourcing service provider in the Peruvian market. We focus on a customer-centric, omni-channel approach, while striving to always maintain high quality and organizational standards.

2014 Frost & Sullivan Best Practice Award to Transcom Perú

Our growth in 2013 was mainly supported by Spanish-based clients, mostly in the telecommunications and financial services industries. However, we are expanding our client base to include new businesses from Peru and other Latin American countries.

Frost & Sullivan Best Practices awards recognize companies in several regional and global markets for demonstrating outstanding achievements and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

Transcom Philippines wins 2014 Frost & Sullivan Excellence Leadership Award

Another proud moment for Transcom Philippines for being the winner of 2014 Frost & Sullivan Philippines Contact Center Outsourcing Growth Excellence Leadership Award!

The Philippines Excellence Awards – now on its fourth consecutive year – recognize companies and individuals who have continuously brought exemplary efforts and performance, set best practices and excellent results in their respective industries.

Transcom Philippines wins the Frost&Sullivan award

Each nominee has been measured on their revenue, customer growth, spread of solutions and service diversification, size of operations, strategic initiatives, and competitiveness in the market, product differentiation and innovation.  Frost & Sullivan based their decision on extensive research, in-depth interviews and documented response about Transcom and our competencies.

Apart from sharing information about the types of support we provide, our size, revenue, vast growth, etc., we were given the opportunity to showcase our innovative ideas and customer experience initiatives which raised the bar in terms of Customer Engagement and Partnership. We took great pride in presenting the process improvement and value-add initiatives we’ve done through our Customer Experience Management team, such as the Knowledge base (that we presented in a previous post), social media and the positive results those innovations brought to our clients and partners.

Transcom Philippines wins the Frost&Sullivan award_2

 

The award was accepted on July 17, 2014 by Mark Lyndsell and Michael Sendall, who both are Vice President for Client Delivery in their respective region of support at Transcom.

It was indeed a remarkable event that has become a testament of the core of Transcom’s mission as global customer experience specialist. This just solidified our continuous efforts in achieving excellence and innovation through creative ideas from our team’s collaboration, executed in a seamless fashion.

This award was made possible by our people, who are and will continue to be our differentiator!