My Transcom Experience

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Transcom at Polish Outsourcing Fair 2014

The second Polish Outsourcing Fair took place at the EXPO XXI Exhibition and Conference Centre in Warsaw on the 16th and 17th of October.  The event saw over 1000 visitors and 120 exhibitors representing companies that provide a whole range of services from sectors such as contact centers, collections, IT, administrative, accounting, recruitment, HR and payroll, fleet management and legal services.

In addition to the exhibition part of the event, there was an Outsourcing Academy organized. During the Academy, experts from many different fields of outsourcing shared their knowledge, not only with the exhibitors, but also with people visiting the Fair. Topics debated at the Academy included Contact Center market developments and the principles of cooperation in the area of outsourcing.

Transcom was represented by the Polish team and Roberto Boggio, Regional General Manager of Central & South Europe Region, who was able to join during the first day of the fair.

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Marcin Zieliński – Business Manager, Przemysław Włodarczyk – Business Development Manager, Marek Szul – Call Centre Director, Roberto Boggio – General Manager, Central & South Europe Region, Joanna Osińska – Human Resources Manager, Grzegorz Baran – Business Manager.


During his visit, Roberto was able to give an interview to OutsourcingPortal, Outsourcing & More Magazine and ProProgressio Foundation editors  -  and also to meet local government representatives.

The fair was a great opportunity to present Transcom as one of the biggest players in the Polish Contact Center market and to meet potential clients. We had a chance to inform the wider public about Transcom, our global structure and underline our customer experience expertise gathered not only in the Polish market, but also worldwide. Of course our main focus was on our clients, showing how we can help optimize their business performance and how to utilize our global experience in order to achieve better results.

Author: Aija Urbiņa

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Excellent service month at Transcom Latvia resulted in a win-win for our clients and employees

At the annual “Good service month” Award that was held in Riga, Latvia on the 14th of April, Transcom won second place as excellent service providers in  the “business to business” category in Latvia. We are also very proud that, thanks to our expertise within customer experience,  we contributed to the win for several of our clients in the B2C category. The clients are rated by service quality – how excellent their customer communication is and three of our biggest clients got the highest evaluation and won their respective field. So the “Good service month” Award was a win-win for Transcom and our clients!

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In March we also had an “excellent service” month for our employees as well. Every week was dedicated to highlighting one specific soft skill such as empathy, call control, communication and active listening.

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All team leaders and product specialists had badges representing these skills, which they gave to agents who showed the most excellent example of these soft skills in their everyday work. At the end of the month, four of our best agents from each department met in a final battle, to find out which department would win the Quality Cup this year. All departments were great and the winner won by a very slim margin, with only one point more than the runner-up.

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As a conclusion, let me show you some of the comments we received from our colleagues and clients during the “Good Service” month in Latvia:

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