My Transcom Experience

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Author: Tessa Brink

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Transcom Netherlands wins Dutch Customer Contact Week for the 2nd year

For the second year in a row Transcom Netherlands has won the jury award of the Dutch Customer Contact Week (Nationale Klantcontactweek). The jury of the Nationale Klantcontactweek, which was all about ‘Limitless Energy,’ rated Transcom as best participant. All organizations were evaluated on a diversity of topics, including interaction with employees, organized activities, and insights into ongoing motivation of the customer contact specialists throughout the year.

During the Nationale Klantcontactweek, Transcom organized several daily interactive activities, bringing extra energy to the teams. Team members got a massage on Tuesday, went to Yoga class on Thursday, and jumped on the Blender-Bike that very same day. On the bike, Transcom’s customer contact specialist cycled their way to a healthy smoothie and lots of energy. Moreover, caterer Beijk provided a ‘Limitless Energy’ menu in the canteen. Transcom Netherlands’ Facebook page holds the week’s complete program.

“Transcom got a lot of points for their extensive and varied program, the creativity and the teams’ excitement,” says Marjolein Kleijwegt, jury member of the Nationale Klantcontactweek.

“During the jury’s visit, we experienced the enthusiasm and Limitless Energy of the employees, both in the organized activities as in their day-to-day jobs. That is why Transcom deserves this prize.”

Employee satisfaction
The employees’ satisfaction is very important to Transcom. Earlier this year, the Dutch employees rated Transcom with an 8.4 as an employer.

“In recent years, we have seen that happy employees serve the end consumer better. So by keeping the teams happy – which is already a fun exercise in itself – we also better help our customers. Not only do we do that during the Nationale Klantcontactweek, but throughout the entire year,” says Joop Evers, Managing Director Transcom Netherlands. “I am so proud of the teams and the enthusiasm they put in their everyday work.That is what got us this award for the second consecutive year.”

Most energetic employee
As part of the week, Transcom organized an election for the ‘Most Energetic Colleague.’ Tara Zwiers, HR employee at Transcom Netherlands, was the lucky and deserved winner. Multiple colleagues nominated Tara for the passion and devotion she puts into organizing all the Transcom events. Hats off to her Limitless Energy!


Dutch Customer Contact Week

Author: Fernando Oliveira

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Transcom Portugal: Strengthening relationships while embracing new business approaches

Transcom Portugal has supported clients in the energy market for quite a while now, providing services ranging from commercial lines to back office support.

Since its entry into this extremely competitive industry, one of our clients has managed to grow consistently, reaching 10% market share in a few months.

Our client’s business strategy is based not only on offering an alternative to the traditional providers, with a fast response time to customers’ requests and demands, but also on the quality of its customer service. This is where Transcom came in one year ago.

Based on the success of this partnership with our client, in the area of contact center based customer care, Transcom was recently asked to manage front office customer service in stores based in Oporto and Lisbon, strengthening and deepening our existing relationship with the client. The stores are an important part of our client’s strategy to be closer to its customers and potential customers, in order to consolidate and grow its market position as well as strengthen its service quality and brand image.

Therefore, on July 8, we added another component to Transcom Portugal’s business operations: Two stores were inaugurated, totally managed by Transcom, with the goal of improving the experience of our client’s customers.