My Transcom Experience

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Author: Stefan Pettersson

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Care every day

”At first I was a bit hesitant to leave my beloved Matteo with strangers. However, as a single mother, I needed the help and I have never regretted taking this opportunity. Matteo has developed and learned a lot, he is happy to mingle with the other children and is becoming more and more responsible”, says Marjorie Furo.
Marjorie Furo playing with her son Matteo at Transcom's Pasig site in Manila, Philippines

Marjorie Furo playing with her son Matteo at Transcom’s Pasig site in Manila, Philippines

Marjorie Furo is one of many employees in the Philippines that recognizes the value of the child care center. The Pasig site in Manila, where Marjorie works, was the first BPO in the Philippines to establish a 24/7 childcare center, where the employees can drop off their children while working. The center is managed by registered nurses and child psychologists.

The center was built in 2011 and to this day, the facility is the only one of its kind in the Philippines. The center was originally planned to be open for six months only, but the operations were eventually made permanent due to outstanding support from both the Transcom management and the employees. Due to its success, Transcom now has child care facilities in all of its sites in the Philippines.

“For employees to be able to give their best at work, their worries should be minimized. For parents, especially single mothers, child care is among the highest priorities, and this is the driving force behind the establishment of the Transcom child care program”, says Siva Subramaniam, Regional General Manager for English-speaking markets and Asia-Pacific.

Article originally published in the Hello Transcom magazine
Author: Walter Spadoni

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A win-win-win story with positive effects for our client and everyone at Transcom

One of Transcom’s global clients is a major household appliance brand. Since 2006, we have been offering our CRM services to the customers of this multinational company in various languages. In the last few years, we have further expanded our services and new languages have been added to meet our client’s business needs. Today we are delivering customer care services and technical assistance for this company in almost all European markets, and we are still looking at future expansion opportunities. This long-term relationship is now evolving into an even stronger partnership and – thanks to its global reach – there will be important benefits for everyone working in our organization.

Transcom recently closed a special agreement with this client, offering Transcom employees some very special discounts and promotions on their product range. This agreement will be valid in almost all countries where we both operate.

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The promotion, which has already been successfully launched at our site in Portugal, will be rapidly implemented throughout most of Transcom’s sites, starting with Poland, Italy, Germany, the Netherlands and the Czech Republic. Our other sites worldwide will also be involved in the coming months.

This is a great opportunity to tighten our global partnership with a very important client while producing a very positive side-effect for both our companies: new sales for our client and great benefits for Transcom employees. An excellent example of win-win-win story that make us truly proud to be a global company, capable to think and act locally, but globally connected.