My Transcom Experience

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Author: Stefania Melosi

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Transcom Italy raised money for schools in earthquake-hit areas

The terrible earthquake that devastated huge areas of central Italy last August 24 caused hundreds of victims and flattened houses, churches, schools, hospitals and public buildings. It also made many of our colleagues at Transcom’s L’Aquila site in Italy (60 km from the epicenter) relive the dramatic days of the disastrous 2009 earthquake, giving them a sleepless night, but fortunately without causing any major damage or victims.

As it did seven years ago, Transcom’s aid and solidarity machine sprang into action to offer support to the people affected and promote the fundraising channels activated by the Italian and International Red Cross.

After the earthquake, the schools in Amatrice were transferred to the prefabricated units installed by the Civil Protection service.

After the earthquake, the schools in Amatrice were transferred to the prefabricated units installed by the Civil Protection service.

In addition, shortly before the start of the school year, Transcom Italy promoted a solidarity project to help support the 785 students educated at the schools and institutes located in Amatrice, Arquata, Accumoli and Pescara del Tronto that were damaged by the earthquake. A fundraising effort was set in motion to ensure that the start of the academic year was a dignified one in the temporary schools set up in record time by the Civil Protection service. Through the HR offices at all Italian sites, Transcom raised about €2,000 to buy classroom materials (pencil cases, exercise books, text books) for students at all levels, from elementary to secondary school.

This donation is an initiative promoted by Transcom Cares, the solidarity and social responsibility program that supervises our initiatives worldwide.

Transcom Color Run for Fun 2016

Bacolod Color Run

The most colorful event just made it to Transcom Philippines – Transcom Color Run for Fun 2016. A three-part race that happened last May started in Bacolod on May 14, followed by Iloilo the next weekend – May 24; finally getting to Metro Manila last May 29. More than 4,000 employees of Transcom coming from its 5 sites (Bacolod, Iloilo, Mandaluyong (EDSA), Pasig and ROHQ) participated in this grand event.

In initiating this run, Transcom aimed to engage employees and unite them in pursuit of a singular goal– in this case, being healthy. Transcom promotes healthy living and wellness among its employees, and this run was a great start for this campaign. Since Transcom puts much value in family, friends and family members of employees were welcomed to the event

Each participant was given a kit which included a race shirt, a race bib, sunshades, a sweat band, a string bag, a water jug, temporary tattoos, and of course the colored powders!

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Before the gun start, our dear sponsors and partners prepared tons of freebies as giveaways for the participants. Security Bank gave away free ice cream in scoops, an energy drink company gave-away free samples to help the runners stay refreshed. There were lots of biscuits, sweets and even some lozenges. Right before the run, Zumba sessions helped the participants warm up and stretch.

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Splashes of colors were everywhere – on the streets and on the runners. Getting all colored too were the members of the Philippine Volcanoes who joined the Manila Leg. Happy, sweaty and colored runners came back in less than an hour and enjoyed food and refreshments plus music from the invited DJ’s.

The race was categorized into a 3K and a 5K run. Winners of each leg received cash prizes worth:

  • 3K run

    • 1st Finisher – PHP 5,000H

    • 2nd Finisher – PHP 2,500

    • 3rd Finisher – PHP 1,500

  • 5K run

    • 1st Finisher – PHP 10,000

    • 2nd Finisher – PHP 7,000

    • 3rd Finisher – PHP 5,000

The prizes were not limited to the race winners. Transcom also hosted raffle draws wherein all participants had a chance to win gift certificates, hotel accommodations and gadgets!

Employees really enjoyed the run and had so much fun.  Happy smiles filled the venue and posts they uploaded on Social Media showed their unique perspective on the event.

(edited by: Ginnie Faustino-Galgana)

My Career Story – From customer service agent to teamleader in less than 18 months in a new country

My name is Morten Halkjaer and I am 25 years old. In February 2014, I moved from Denmark to Riga to work for Transcom Worldwide Latvia.

Last winter, I saw a job ad about working with customer service for  an international media company in Riga and I was at a point in my life where I had to choose if I wanted to pursue my career or experience the world. I chose the last option, but I didn’t expect that I would find both here in Latvia.

I had the phone interview on a Thursday and four days later, I was on a plane to Riga at 5.40 in the morning.  When I arrived, I was picked up at the airport by my teamleader-to-be, Anna. She was super sweet, and she had a taxi waiting for us outside the airport, which took us to the hotel where I would stay. Transcom had made sure that the hotel was paid for the first month I was in Latvia, which was awesome. Afterwards, Anna took me to see the actual office, where I would be working.

The following week was spent on trainings with our trainer Madlena. She made sure we were ready to take calls when the time came. I remember how eager I was to take my first call. I just couldn’t wait. I had never worked with customer service on the phone before, but I had sales experience, which has proved to help me a lot. The first call I took, was a customer asking which devices that supported our clients services. It was super fun to talk to him! I could have a conversation with him, just as I would with a friend. Our client wants to have the best customer service in the world, therefore they don’t have scripts. You can talk to customers in a casual and natural way, which I still find really amazing. After my first call everyone at the office started clapping. It was a very inspiring experience. It really showed how great the connection between the employees is, and it has only become even stronger with time.

In April, my teamleader was leaving the company. I was still feeling green, but she encouraged me to apply for her position. I applied, mostly to see how the process worked, since I thought that agents that had more experience would get the position. That was not the case. Transcom saw potential in me and I became a teamleader.

Transcom is an outstanding company, who really cares about its employees’ personal development. During my time here, I have acquired many new skills such as; positive positioning and presentation skills while I was an agent. As a teamleader I have learned coaching, time management and Latvian labor law.

I have a lot of free space to do things my way, which allows me to grow and unfold. Transcom also challenges you to become better, and to develop your skills by assigning additional tasks to you.

Currently I am working on a new project for new employees from Scandinavia, like myself. It will help them with the transition when our new hires arrive here in Latvia. It is really interesting to have a project like this, where I have to keep in touch with many different people and follow up on the tasks I have assigned them. I love being able to contribute to Transcom’s way of working, and I see it as a large responsibility, where I learn how a business manager works, which hopefully would be the next step for me.

I came to Riga, fell in love with Riga and Transcom, and now I have been here for 1.5 years without any plans about leaving!

Author: Joseph Roc

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A summer of service for Transcom Cares volunteers in the Philippines

Summer in the Philippines usually covers the months of April to June. It is during this time that Filipinos go back to their provinces for vacation or children go into summer sports programs. It was during this time that Transcom Cares decided to spend time with the neglected in society – the less fortunate children, and the neglected elderly.

A summer of service for Transcom Cares volunteers

In April, we went to Tuloy Foundation, a non-profit organization that “provides residential care services for children and youth”. The foundation offers an alternative to life in the streets.  At the foundation, the children chose to give up the life in the streets to have a home, a second family, and an education. They also learn to play football and rugby. At the Tuloy village the children get the opportunity to embrace a life of discipline, and to work on their potential to one day become a productive member of the society.

This was a momentous experience as it was Transcom Cares’ first in playing football. All the 26 volunteers were in for a fun day, they even had a chance to be a part of a team and compete with each other. All in all, the scorching heat of the sun could not take away the enjoyment that everyone had that day.

In May, we visited Anawim, a small facility for poor and abandoned elderly people who had been left to roam the streets. The foundation served as a home and a sanctuary for the neglected elderly.

Our day started out with the “getting-to-know phase”. One volunteer or two were assigned to an elder to listen to life stories. This was followed by a simple but delicious meal shared by everyone. To cap it off, our volunteers serenaded the residents with classical Filipino songs and offered roses for them. This gesture from our 45 volunteers was a timely gift as it was also Mother’s Day.

The last stop for summer was in June at Concordia Children’s Services. This place take care of neglected and abandoned children, and the urban poor children deficient of opportunities to safer homes and decent life. The organization provide educational assistance, character-building activities, and skills training. Our 14 volunteers, some of whom were fresh from their shift, fed the children and played with them.

While many other people vacationed and engaged in athletic activities, Transcom Cares reached out to those who needed some love and warmth. It was touching to see the kids and the elderly beam with joy at welcoming us and our gifts for them. Our summer of service left us not only with precious memories, but also taught us extraordinary lessons as well.

Author: Marie Fjällrot

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Transcom Sweden participates in Step Count Challenge in association with Save the Children

During five weeks in April and May, 273 employees from three sites in Sweden and the Corporate Head Office in Stockholm participated in a Step Count Challenge in association with the organization Save the Children.

For every participant, 50 SEK was donated to Save the Children’s global project EveryOne, which has as a goal to reduce child mortality with two thirds by the end of 2015.

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The number of children dying in the world has gone down dramatically since 1990. But still every year 6.9 million children – nearly half of them newborn babies – die from illnesses that can easily be prevented or treated.

Save the Children’s vision is that no child under the age of 5 should die from preventable causes, and that public attitude will not tolerate a return to high levels of child deaths.

Besides daily exercise and a good conversation topic in the office the participants from Transcom AB and Transcom Worldwide AB contributed with 13 650 SEK in total to this project.

Together we walked 76 555 194 steps, equivalent to 1.4 laps around the globe.

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Five happy participants from the site in Umeå.

If you would like to read more about Save the Children and their campaign Every One please click here.

Author: Joseph Roc

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Transcom Cares in the Philippines supports Street Children

Transcom Cares believes in the power of the youth to shape our future and their role in the family. This is proven by the establishment of childcare centers on almost all our sites in the Philippines. That is why we decided that our first outreach activity for 2015 would focus on the less-fortunate youth near the location of our sites.

The Children of Alay Pag-asa Christian Life Foundation is the first beneficiary of our outreach program. Our 14 volunteers started 2015 by sharing a little of their time in helping to feed 51 children and engage them in educational games.

Be Smart. Eat Smart. With these themes in mind, we decided to initiate another feeding program for the children of Precious Heritage Children’s Home for the month of February. Along with our 36 volunteers, we gave an informative talk and games about basic Food Groups and their respective role in proper nutrition.

To remind us of our younger days, another 34 volunteers recently spend an entire morning playing traditional Filipino games in Quezon City Memorial Circle with 69 street children. A delightful lunch soon followed, to reward the sweat and toil of the mini Olympics.

Truly the gift of time is priceless and this is something that we are very proud of in our volunteers since they help make each of our activities memorable.

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