My Transcom Experience

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Author: Lorena Marzolo

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Successful Transcom Cares project in Italy resulted in a modern playground for disabled children

In 2012, Transcom employees in Italy produced the book  “Giglio dell’Aquila”  and donated all the sales to the local Italian Red Cross organization in L’Aquila. A year ago, Transcom Italy and the Italian Red Cross initiated a cooperation regarding solidarity projects in L’Aquila and it was decided that Transcom’s donation would be used to do something practical for the children in this city.

Four months later we achieved our goal! On October 31st 2013, Transcom, the Italian Red Cross and the non-profit organization “Forza L’Aquila” inaugurated the new Forte Spagnolo Playground in L’Aquila.

RAI journalist Rosanna Cacio, cutting the ribbon.

RAI journalist Rosanna Cacio is cutting the ribbon.

After an institutional ceremony at the auditorium, the renovated playground was officially opened by the local Archbishop. The event was attended by our General Manager Roberto Boggio, by Italian Red Cross vice-president Maria Teresa Letta, and by Carlo Caione, President of the Forza L’Aquila Association.

In the afternoon, the “Mamme Aquilane” (“Mums from Aquila”) Association organized a Halloween party at the playground for all the city’s children. It is impossible to describe the joy and enthusiasm on the youthful faces of the thousand children who came to the event…

Forte Playground

The project was not a simple one, but after the idea had been presented, everyone wanted to take part in this solidarity initiative; from members of the public and businesses to government institutions. Initially we had planned for some  renovation works as refurbishment and safety improvement for existing equipment and to add a few new attractions. But as work progressed, everyone’s enthusiasm and desire to do more grew quickly. The project received support both from the city and beyond. This involvement encouraged many more sponsors to contribute to our initiative, including a newly married couple from Milan, who asked their relatives and friends to donate money to our playground project instead of giving them wedding presents.

We started with a simple refurbishment plan, but in the end we delivered a modern and socially-aware facility to the city. The playground has been provided with new equipment for children with special needs, including those in wheelchairs. With the support of the local “Unione Italiana Ciechi” (“Italian Union of the Blind”), we introduced braille signage to allow visually impaired children to find their way around and use the playground. And with the help of other donations, in the final stages of the project we were able to add a mini football pitch, which can also be used by visually impaired children with a specially designed “sound ball”.

At Transcom Italy we are very proud of our Transcom Cares project and we are extremely happy to have been able to do something practical for the adults of tomorrow.

A football pitch for the visually impaired.
A football pitch for the visually impaired.
Author: Valentina Mikanović

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The victims of the Balkan flooding need your help – Show them your generous heart

During the night of May 17th a powerful flood destroyed a huge number of homes in the Balkans, with whole cities and villages vanishing under the force of this unstoppable river. Croatia and its east Regions Slavonia and Baranja, are facing natural disaster in unseen proportions. Villages, cities and provinces are devastated, roads are closed and communication lines are broken.

In just a few hours, people lost their homes and everything they had built during a lifetime. More than 15 000 people in Croatia have been evacuated from the flooded areas.

This disaster hit not just Croatia. In Bosnia-Herzegovina and Serbia 50 000 people have been evacuated, and more than 50 people are presumed dead and/or missing. All these countries are now joining together to help those in need.

With the resolution that characterizes the Croatian spirit, our people encourages the whole country to act immediately, to collect food, water, clothes, and toiletries. Croatian homes are open to those who lost theirs. Schools are converted into shelters providing people with a warm bed and a safe refuge.

Transcom Croatia, with approximately 1,000 employees  in our sites in Osijek and Pula, has also commenced a donation drive to actively collect food items and clothes to send to the victims of the flooding.

I’m asking your generous hearts to help our colleagues in Croatia, to help their countrymen affected by this natural disaster.

Red Cross Croatia will use funds collected through your generous donation to help those in dire need.

Alternatively, contact your local Red Cross organization for details on how to donate funds for the efforts in Croatia.

As a global organization, let’s join this laudable action to help those in need. Let’s help to rebuild roads and homes, let’s show that Transcom Cares and that community engagement is part of our DNA!

Thank you on behalf of the Croatia employees of Transcom.

This video, made by the photographer and cinematographer Robert Balasko, shows the extent of the flooding disaster:

Floods in Croatia 2014 from Robert Balasko, Art-Studio.tv on Vimeo.

Author: Deb McAndrew

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Transcom Denver supports local Children’s Hospital

Transcom’s office in Denver is located right across the hall from the radio station Alice 105.9.
From February 12-14, Alice 105.9 broadcasted live from the Children’s Hospital Colorado Boettcher Atrium and shared stories from kids and families treated in the Children’s Hospital Network. Alice’s 36 Hours for Kids Radiothon is one of the hospital’s biggest fundraising events of the year.

radiothon-2014

We at Transcom Denver were happy to support our office neighbors and donated some money from our Transcom Cares funds to support the local Children’s Hospital.
This year the Radiothon raised a record-breaking $1.87 million!

Slacker and Steve who are one of Denver’s most popular D.J. Duos were kind enough to come over and take a picture with some of our Denver based employees.

Transcom Cares  Children Hospital

From the left: Nicole, Steven (Alice Radio), Mundy, Andy, Mike,Jessica, Brent, Jolynn, Calvin and Slacker (Alice Radio).

 

Key takeaways from Transcom’s mid-quarter and CSR update

We recently organized a mid-quarter and CSR update for investors, analysts and journalist in Stockholm. We gave an update on Transcom’s financial performance and important priorities for 2014. But the main focus was on describing our CSR program, Transcom Cares, and how our activities in this area form an integral part of our day-to-day business activities.

The audience was very engaged, which led to several interesting discussions. One topic which was discussed was whether CSR is truly an important factor for investors. Everyone seemed to agree that it is. Here are a couple of the comments made by investors and analysts:

“CSR has become a more important factor in making investment decisions.  It’s really a “need-to-have” in order for us to consider an investment. And studies have shown that companies that prioritize CSR and sustainability have a better financial performance in the long term.”

“Companies that take CSR seriously tend to have better governance in other areas, lowering risk.”

During the meeting, we highlighted some of the key messages that we presented in our Q4 and full-year 2013 report, e.g. that a very important priority for 2014 is to improve results in North America, both through new business development and increased efficiency. Overall, our focus currently is really on improving profitability, which will likely result in somewhat lower top line growth in 2014.

Malin Lindfors Speace, CSR consultant from Ethos International gave an update on our recent stakeholder dialogues and supply chain management process.

Malin Lindfors Speace, Ethos International

Malin Lindfors Speace, Ethos International

One of the questions Malin answered was how Transcom’s CSR activities compare with our international peers:

Thanks to the improvements they have made in the last few years, I would rank Transcom among the top three players. Three years ago, I would have given a lower rating.”

CSR has a profound impact on Transcom’s daily operations, not least because it is important for us to be recognized as a responsible employer, attracting people and strengthening our employer brand. We hire and train thousands of new people every year, and our long-term success depends on our ability to attract and develop the right people. Therefore, we believe it makes sense to focus our CSR efforts on people as well. Our recent stakeholder dialogues have confirmed our view. Three prioritized focus areas make up the core of the Transcom Cares program:

  • People development
  • Equality & diversity
  • Community engagement

People development is one of our most important priorities and we are very proud to say that over 85% of our managers are recruited internally. Our ability to attract and develop top talents is business critical. In order to ensure that we are successful in finding the right people, the company has a clear goal of becoming an employer of choice in our industry. Besides offering a stimulating working experience, competitive compensation and robust training, we believe that the opportunity for career development is one of the key factors that attracts new talents to Transcom.

We offer a multitude of opportunities for employees to develop in their roles. There is a clearly defined career progression, either as a line manager or specialist, and there are many examples of senior leaders at Transcom who started out as agents or in junior support roles.

In 2013, Transcom decided to launch a redesigned Talent Management Program, putting the necessary tools in place to manage the process on a global level, ensuring greater transparency and efficiency. We have also decided to design and implement a program with the objective of identifying top candidates in a more structured way.

Equality & diversity is very important to us. We strive for gender equality on all levels, and are dedicated to showing that equal opportunity employment is part of our DNA. Diversity of cultures and languages is fundamental to our service delivery capability, e.g. in our multilingual near shore centers.The gender distribution among managers is good overall, with women making up 39% of managerial employees. Our target is to improve this number even more.

A unique position that Transcom is proud to fill in many markets is that of a platform for career development for young people and new graduates. In many countries, we are a top employer of people aged 18-26. Our agents learn about direct client interaction in a dynamic environment, strengthening their communication and technology skills.

We also run successful programs in several countries with the objective of hiring disabled people, for example in the Netherlands Germany, Spain, and Chile.

Local community engagement is how Transcom Cares started. Getting involved in the communities in which we operate not only strengthens our employer brand, but also maintains our license to operate in the markets where we choose to compete. Many of our community engagement activities depend on our employees’ passion to contribute their time and energy. People want to work for a company that has a sustainable approach to business and that contributes to building communities. It is clear that our community engagement activities support recruitment and staff retention.

Transcom also runs programs to make life easier for our employees. On-site child care centers, pharmacies, and employee microloans are some examples.

The last question we received during the meeting was if we will be back next year with an update. The answer is yes and we take this comment as proof of a successful seminar. Feel free to have a look at the presentation below. I also invite you to visit this blog for regular updates.

Transcom Cares supports a new resource centre for street kids in Manila

As mentioned earlier here on the blog, one of the many organizations sponsored by Transcom Cares in the Philippines is Concordia Children’s Services (CCS), a children’s home in Manila for abandoned and neglected children.

The organization operates two programs:

  • a Residential Care Program for children 0-2 years, most of them orphans, giving them a quality temporary care until they are placed in permanent homes
  • an Urban Poor Children Program (street kids) aimed to support children between the ages of 7 and 16 with education and other forms of support to help them improve their lives

In late October 2013 the organization moved into a new facility, and decided to build a Resource Center on the property for the Urban Poor Children. The Transcom Cares Foundation stepped in and financially supported the project.

On December 6th, the new venue was inaugurated by Dr Walt Winters, the founder of CCS, Nabelle Caballes, Executive Director of CCS, Johan Eriksson, CEO and President of Transcom Worldwide and Siva Subramanian, Regional General Manager Transcom Asia Pacific.

Collage inaguration Concordia

Now, less than three months later it is with great joy we can see that the new Research Center already is a well-attended and appreciated venue for these children. Indoor and outdoor activities are being organized to help the children in their school performance. They come here to do their homework, research, to read and for tuition. The building also serves as a library.

Volunteers from Transcom in Manila recently visited the CCS Resource Center to carry through a feeding program and to talk to the children about proper hygiene.

The plan is to regular visit the organizations that Transcom Cares Foundation in the Philippines supports every 6-10 months. This way we will be able monitor the organizations’ growth and to have a continuous relationship with the kids and the volunteers.

Collage Volunteers

Please like Concordia Children’s Services on Facebook to find more information about their work and programs.