Transcom Spain has begun working with a leading supplier of online and offline customized marketing and advertising solutions.
The contract covers the following inbound, outbound and back office services:
- B2B market customer care (freelancers and SMEs): queries about contracting, billing and collections, publication of advertisements, distribution, web and online product management, claims and complaints and general information. This service is also provided to the company’s commercial network.
- Customer loyalty: welcome, presentation of statistics and new products.
- Advice and customer support services during the production of digital projects and content (web, social networks, etc.)
These services are delivered from one of our sites in Madrid, by a team of 30 specialist agents.
The goal of the project is to provide assistance for our client’s digital transformation process. Going forward, Transcom will also deliver services within advertising control and other online services.