My Transcom Experience

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Author: Silvia Fernández González

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Transcom: land of opportunities

When I started working in 2001 as a Customer Service Representative for a new company that had just opened a new center in Leon, I never imagined that, after 13 years, I would end up being the Call Center Manager at this site.

I started working as an agent for a new client in the telecommunications sector in Spain. In those days, this was an industry monopolized at 90%, and the challenge was to open the market with a very innovative prepaid product. It was exciting to see how the project started to grow, slowly, thanks to advertising and word of mouth, and how Transcom started to increase its workforce.

At first, the work was a way to complement my studies, but soon opportunities to grow professionally showed up.

When we started working on the first international projects at Transcom León, I did not hesitate to apply for an English-speaking agent position. I can never thank my parents enough for their support during my training and for encouraging me to learn new languages. My managers at this time offered me the week-end team leadership, a role that I had for a year until I finally started to lead a weekday team for an international project.

After some time, the opportunity of becoming Business Manager arose, and of course I applied for it. I wasn’t elected the first time, nor the second, but I persevered. I continued to work as hard as I could to get my opportunity. I got it a year later, when I was promoted to lead international telephony projects, book reviews, and client services for a French bank.

During this stage, Transcom gave me the opportunity to travel a lot: training in Lithuania, meetings with one of our clients in London, Business Manager training in Sweden, visits to support our colleagues in Portugal, etc… Everywhere I travelled, I found the “Transcom seal”. A seal that only those who work with us know: Seal of teamwork and camaraderie. I thank all the colleagues in the countries that I visited for the warm welcome they gave me.

Transcom Leon CCM Silvia Fernandez and part of her team

Years passed, and during that time I grew personally and professionally. I became a mother, and when my daughter was 8 months old, the company offered me the position of CCM!

Transcom showed me then that being a woman and a mother is not an impediment to growing professionally.

I’m very lucky: Working on what I enjoy. I have a great team, without which I would not be here today, but above all, after developing my career in the company, I am able to understand the people performing other tasks in the company: I can see how an agent will feel after a long day at work trying to reach the objectives; what a Team Leader feels like when he/she is in charge of a team of agents and also have to fulfill other responsibilities; what a Business Manager feels like when the client pushes them to achieve the business goals and your CCM pushes you to meet the KPIs…

To all, I say that we work in a company where there is opportunity to improve, to grow, and where you are valued professionally speaking. If you’ve applied for a promotion which you did not get, do not give up on your goal, there are opportunities for everyone!

Taking advantage of the reach of this international blog, I would like to thank everyone who has helped me along the way during these 13 years, from all areas of the company.

Thank you!

Author: Kadri Hein

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Grow with Transcom – Career stories from our employees in Estonia

At Transcom Estonia we recently celebrated our 13th birthday. During the festivities we congratulated our 15 employees who had worked with Transcom for more than ten years as well as another 40 people who has been with the company for at least five years.

A majority of our team leaders, product specialists, quality analysts and every second business manager and training & quality manager started as agents. The career path of our employees can evolve vertically as well horizontally, either way the journey is interesting and challenging and gives the opportunity to develop personally as well as professionally.

“Helina Kuljus, Business Manager and Juulia Jürgens, training & quality manager celebrating their graduation fromTallinn School of Economics, Quality and Environment Management (2 year professional higher education program earlier this spring.”

Helina Kuljus, Business Manager and Juulia Jürgens, training & quality manager at Transcom Estonia celebrating their graduation from Tallinn School of Economics, Quality and Environment Management.

Our business manager Helina Kuljus and training & quality manager Juulia Jürgens both started in junior support roles. Here are their career stories:

Your first job at Transcom and current position?

Helina: “I started as an inbound and back office agent five years ago and worked in different teams providing customer care for several clients.  I then advanced to product specialist, team leader and business manager.”

Juulia: “When I first joined Transcom eight years ago, I worked as an inbound agent. Then I stepped into the shoes of being a team leader and after five years I took on the responsibilities as a training & quality manager.”

How would you describe the opportunities at Transcom for young people who start out as agents or in junior support roles?

Helina: “Transcom is a good place to work at because it teaches you how to work.  For youngsters who are in the beginning of their career I would advise not to be afraid of contact center job standards as quality and efficiency targets. Being measured and given the opportunity to improve is a valuable experience for your future professional career as it gives ideas how to do things better.  

Juulia: For newcomers who have recently started working in Transcom, I recommend to be brave and not to give up because of bumps on the road. Keep in mind to provide excellent service and practice up-sale and take the chances to develop within the company.

What do you need to succeed at Transcom?

Helina: “If you want to advance your career you need to have good work results and communication skills.

Juulia: “The idea to apply for the team leader as well as the training & quality positions came from my colleagues.  The good examples of my TL and TQM motivated me to try new assignments; I wanted to prove myself that I can manage as good as my superiors.”

What do you like the most about a career at Transcom?

Helina“Having several positions in the company has provided  me with a greater understanding of our business. What I value the most are the people I have worked with, the experience that I have gained by handling difficult situations and the opportunity to use different languages. Seeing results, facing challenging situations and startups with new clients is what I enjoy the most and what motivates me. Continuous learning and gaining new experience keeps me going and it never ends, there is still much to learn. In our business there are a lot of changes, and you need to be open to them in order to move forward. “

Juulia: The best thing about my career path is that I know what it is like to be an agent and team leader and therefore understand the people who work in those positions today. The biggest motivation throughout my day are still and only all my colleagues around me. The most pleasant part of my job is to keep high level of quality to our clients and then to see the results as well as agents develop. 

Author: Joanna Osinska

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Employer branding campaign in Poland – Proud to be a part of Transcom

 

“My name is Monika. While working at Transcom I realized that a perfect team is a perfect recipe for success. Transcom is perfect for work and for fun.”

proud to be a part of Transcom

In March, Transcom’s Polish HR Team in Gdańsk and Olsztyn came up with a unique employer branding campaign to reach a wide range of potential candidates. During the next three months, there will be billboards with photos of Transcom employees presenting their hobbies and the advantages of working at Transcom. The billboards are located on the way to the main universities, so that the best talents will be reached.

The aim of this campaign is not only to attract new members to our team. We would also like to positively influence people’s opinion about call centers in Poland, emphasizing our role in developing and empowering people.

Employer Branding Campagin_Poland_Monika

 

Author: Liga Pigita

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Swedish Transcom employees are now working and enjoying themselves in Riga!

Recently we started a trans-border project in Riga. Scandinavian language skills are highly appreciated in Latvia and the demand from potential clients is growing. For Transcom Latvia, this is a great opportunity to increase our near shore services.

Our offer to come to work in Riga includes a lot of benefits – international experience, possibility to work in customer care for our clients that are international companies, opportunity to enjoy local culture in a city that never sleeps, new friends and all this less than one hour from Sweden!

When our Transcom people are coming to work in Riga, they receive support in all relocation matters, separate compensation as well as support in finding accommodation and even a special airport pick up and short excursion to the office and living place straight after arrival.

swed_2

 

Hanna, Fredrik, Lars, Arimande and Martin recently worked at Transcom Sweden, but accepted the challenge and used the advantages of working in an international company. They moved to work in Latvia and this is how they describe their first month in Riga:

“We have now been here for one month, and Riga already feels like home. The city, people and work is great. I haven’t regretted that I moved here for one second!”
(Hannah, Transcom Borås)

 “At first I was a bit skeptic traveling to a foreign country to work, but I have not once regretted going here. Riga is a very beautiful city and there is a lot to see. I strongly recommend going here if you get the chance to.”
(Fredrik,Transcom  Borås)

 “Great city. Great people. Great times!” (Lars, Transcom Borås)

 “I have been in Latvia for about one month and it feels more like home for every day that passes. I have had a really warm welcome by all colleagues and I am glad to be working with such an ambitious and fun team. It is a great atmosphere at Transcom Riga and I am really happy that I decided to move.”
Arimande  (Transcom Örebro)

 “It`s going great so far. The attitude about working is positive among my colleagues, everyone is friendly and helpful. Things have gone way more smooth than I thought it would. It`s great to see that management is visible and talks with people”.

 (Martin, Transcom Karlskoga)

This gives Transcom WORLD WIDE a meaning in reality. More people should take advantage and use the opportunity to see the world through a Transcom employment!

Transcom in Riga will continue to grow and the search for Scandinavian speakers is on! If you are interested or if you have anyone you can recommend – don’t wait to contact us!