My Transcom Experience

Posts with tag "Business Growth" RSS

Author: Manuel Tamayo

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Transcom Peru starts operations with leading wireless service provider

It is with great joy I announce the growth of Transcom Peru with our new client and state that this is the beginning of new achievements and goals for the Transcom family. The win of this client means that we will fully utilize our site’s capacity. Our new client is the leading wireless service provider company in Latin America.

Thanks to successful program management, all tasks were completed on schedule. The HR department recruited and selected  personnel well in advance of the launch. Team Leads, Quality Agents and Trainers were trained and our Client handled the product training for the new staff.

New service in Transcom Lima

In October 2014 we started the operation with inbound customer service..We will start the training for future campaigns at the beginning of 2015.

Our goal is to excel in all customer service skills and make a difference for our client´s customers. In order to succeed, we have put a lot of efford in the selection process of our new trainers. They all have great expertise in teaching agents on a professional level. It is our responsibility to make sure that the teams succeed, through coaching, feedback and constant refresher training.

We will definitely walk that extra mile to make this a successful project. More information about the operation and our achievements will follow in the months to come.

Consolidation of the partnership with an innovative broadband provider: the new contract crowns a success story

Transcom Italy began working with this client in 2010, managing customer care and retention activities from the Bari site. As time passed, good results and client relations gradually drove business growth. In 2011 we were also assigned the provisioning service, which began the diversification process.

In the three years since the project was launched, as a result of high-quality performance and organizational stability, the number of sites managing services for this client has risen to four, representing a significant increase in volume, but most importantly a substantial strategic change in how the service is managed, which has further consolidated the partnership.

SALES partnership image

In light of our extensive knowledge about customer care processes, the client and the market, Transcom was chosen as strategic partner to tackle the challenge of providing complete end-to-end coverage of the services offered to our client’s customers, taking a proactive role in all stages of the Customer Experience Management project, also promoting remunerated activities and generating Customer Efficiency.

Behind the consolidation of our agreement with this important broadband provider lies a team of skilled and motivated people who work with a high level of commitment and enthusiasm at every site to achieve the excellent results expected by our Client. This too is Customer Experience!