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Author: Camilla Haugs Eilertsen

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Transcom Norway defines their business culture

A Business Culture project is being implemented throughout  Transcom Norway. We would like to take care of the parts of our culture that we think is right, and remove the parts that are wrong. We have to be clear on how we do things and why.

Culture is a key component in business and has an impact on management, decisions and all business functions from accounting to production. Business culture is related to behaviour, ethics, etiquette and more. A business culture will encompass as the organization’s values, visions, working style, beliefs and habits. A positive culture will contribute to a positive working environment. But if you have a negative culture, this will very quickly ruin a good workplace.

At Transcom Norway, we like to think of our business culture like “the way we do things around here”. The idea behind this project is to eliminate the parts of our business culture that does not work, and at the same time continue to strengthen and make the good business culture more visible. All leaders and the whole administration are included in this project. We are divided into different groups, all working on different parts of the business culture. Examples of themes that we are working on are;

  • Communication
  • Rituals
  • Leadership training
  • Recognition of new employees
  • Leaders as good role models

One of the things that are well rooted in our culture is our monthly happenings. These can be everything from a great Halloween party to serving ice cream to the agents. The most important thing about these happenings is that leaders and administration do something for the agents. We believe that this will help reducing the gorge between leaders/admin and agents and give the agents a boost of well-being and everyday-comfort. All of  this brings us a great business culture that increases ownership, customer satisfactory and revenue.

Collage Business Culture Transcom Norway