My Transcom Experience

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Author: Adrian Millington

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Transcom speaks in the Philippine Department of Trade and Industry 2015 Roadshow

In June 2015,  a team of dignitaries from Manila came to London as part of a roadshow held at Asia House in Westminster London.

The event was called The Philippines: Asia’s Bright Spot and was organized in partnership with the Philippine Department of Trade and Industry (DTI) and the Philippine Embassy in London and sponsored by HSBC. Speakers included Philippine Ambassador to the UK Enrique A. Manalo and Philippine Secretary for Trade and Industry Gregory L. Domingo. The event was attended by over 100 delegates from a range of verticals including banking and IT.

The idea behind the event was to increase bilateral trade and investments between both countries. As chair and host of the 21 member Asia-Pacific Economic Cooperation (APEC) forum this year and a founding member of the Association of Southeast Asian Nations (ASEAN), the Philippines is strongly positioned to reap the benefits of a regional economic integration. In addition, the government has introduced reforms to create a favourable business environment.

Transcom’s Adrian Millington, Business Development Manager and Client Services Manager for the UK was invited to speak at the event by Philippine Commercial Attaché and Director for the DTI in the UK Anne Marie Kristine C. Umali. Adrian and Kristine had been working together on raising the profile of Transcom in the UK and collaborating on potential new business opportunities. The strong relationship enjoyed by Transcom and the DTI in London and Manila was reinforced on the day with Adrian speaking specifically on Business Process Management and shared service opportunities in the Philippines.

Speakers and panellists during the workshop on IT-Business Process Management & Shared Services Opportunities. From left to right: Mark Frost, PreScribe Invent Asia; Kristine Umali, PTIC-London; David Durling, Shell; Adrian Millington, Transcom; DTI Secretary Greg Domingo; Kerry Hallard, the National Outsourcing Association; and, DTI Undersecretary Ponciano Manalo.

The IT-Business Process Management Seminar held at Asia House in London during the summer of 2015 emphasised the strength of the Philippines as the premiere destination for the shared services and outsourcing industry. The entire panel including Adrian shared to potential investors the distinct advantages of the Philippines such as a young demographic and an English-speaking educated workforce. Other speakers shared their own testimonies about the professionalism and successes evidenced across the BPO sector in the Philippines.

For his efforts, Adrian received a formal letter of appreciation from the Philippine Government. He continues to support the government body in the UK for mutually beneficial opportunities.

Author: Siva Subramaniam

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Three big wins for Transcom Philippines at the NBCP National Awards

We are pleased to announce that Transcom Philippines won three prizes at the Nordic Business Council Philippines’ (NBCP) National Awards. The award was held March 26 at the Fairmont Makati Hotel in Manila and the delegates represented 133 Nordic companies. The event was an intimate gathering for the Nordic-Philippine business community, as the NBCP recognizes the most prominent Nordic companies in the Philippines.

Transcom Nordic Business Council National Awards Philippines

Transcom Philippines has been recognized as the largest Nordic employer in the Philippines, in terms of the number of direct employees. Our Transcom Cares CSR initiatives have been awarded the Nordic-Philippine CSR Activity of the Year for relevance, sustainability, and viability to have a long lasting effect on the community where it is implemented. In addition, our commitment to employees’ welfare, positive work environment, and interesting career and growth opportunities garnered us a runner-up to the Outstanding Employer of the Year award.

These awards made us a prominent force not only in the BPO industry in the Philippines, but in the Nordic-Philippine business community as well.

Nordic Business Council Award

Jason Lock accepts the CSR Activity of the Year Award for Transcom Philippines.

 

Author: Marek Szul

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Transcom Poland awarded at the Outsourcing Stars Gala

Within the last decade, outsourcing has become one of the largest sectors in Poland. There are more than 400 BPO (business process outsourcing) centres in the country, which employ approximately 110,000 agents.  The estimated yearly employment growth for the BPO industry in Poland is 20%.  This rapid development encourages various international companies to establish their outsourcing centres in our country.

On the 16th of January 2014, the best and the fastest-developing outsourcing companies were rewarded at the Outsourcing Stars Gala that was held in Warsaw. During the gala Transcom Worldwide Poland received an award in the category Call and Contact Center – the biggest % growth of permanent employment 2013 vs. 2012.

Receiving this award was a further evidence of our commitment to the professional development of our employees. Thanks to the numerous training courses we offer, they can gain new competences, quickly becoming highly qualified agents. The carrier path is based on well-established procedures and allows beginner consultants to be promoted to experts or even higher positions within the company. Furthermore, employees can take advantage of Transcom’s generous work benefits programs.

 

Transcom Worldwide Poland awarded at the Outsourcing Stars Gala, source: ProProgressio

Transcom Worldwide Poland awarded at the Outsourcing Stars Gala, source: ProProgressio

At the moment, we are also increasing employment which is related to the innovative project of transforming Transcom’s offices in Poland into a new “multilingual hub”. Read more about this project in one of my previous posts: Transcom Poland to become a new multi-language hub

Our objective is to create a centre, which will provide services for customers from various countries, in their own languages.

Transcom Worldwide Poland Award

Transcom Worldwide Poland Award