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Author: Åsrun Pedersen

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Transcom Norway wins prestigious customer service award

 

Northern Europe’s largest customer care conference is held in Norway every spring. It is an annual event for managers and other decision makers within Customer Care Industry.

During the conference, the winners of one of the most prestigious awards based on a very comprehensive qualitative survey are announced as well. The survey is based on a number of observers pretending to be customers (mystery callers), who contacts a wide range of Contact Centers. The “mystery callers” then rate the service in various criteria as for example; general information, reception and welcome, clarification and counseling, closing and overall impression.

Transcom Norway won the best customer service award in both the mobile industry and the broadband industry. Out of 108 Contact Centers were we also voted the best Contact Center in Norway. The Customer Price “Best in Test” has a high star in the industry, and is the only test of selected service centers in Norway where it is awarded a winner regardless of class.

With this, Transcom Norway reached the high goals we set for 2015. Through hard work from many dedicated persons, we won the award for Best Contact Center 2015. And this qualifies for a high-end celebration. Our client invited us all to a gala evening with James Bond theme.

We were met with champagne and live music. Everybody dressed up in evening gowns and tuxedos, the welcoming area was decorated with gold and glitter, and of course a large cardboard of James Bond. The dinner area was filled with lights and music when we walked in on the red carpet and made us all feel like stars.

Both the Awards and the gala evening gave us a memory for life. And Transcom Norway is now ready to take on new goals. The sky’s the limit!

Customer Service Award Transcom Norway_Collage