For the eighth year, the Fortius Awards Gala was held in Madrid. The event is organized by the Spanish Association of Experts in Customer Relations (AEERC) and awards the best profiles within the call center industry in Spain.
During the years, this conference has become in a “must attend event” for the customer service professionals in Spain. The highlights of the event is the awards ceremony, where the people who works everyday in the contact center to deliver excellent customer service are awarded for their constant effort, dedication, engagement and passion.
Transcom Spain is very proud to announce that one of our employees in Sevilla, Rocío Gómez, won the prize for Best Supervisor (Team Leader). As a part of the prize, Rocío won a scholarship to study the Superior Program in Contact Center Management by the ICEMD/ESIC.
Congratulations Rocío! Thanks for representing Transcom values and of course, for being a member of our company!
I also want to congratulate all the finalists and the winners, as I am aware of the hard and complicated process for selecting the nominees. It’s very tough competition and only the best make it to the final. Every year there are more applicants and it takes a great effort of the jury, composed by representatives of companies and institutions and well as by professional managers with in-depth experience of the Contact Center industry.
Transcom was honored with the Award for Best Outsourcer at the Gala of CRC Gold Awards, held in Madrid on October 7, 2015.
This award is given to the outsourcing company with the best relationship with its customers, considering two perspectives: customer recommendation and operational management. Applying for this prize implies being deeply audited by independent consultants of the Organization (AEERC / IFAES / IZO). Transcom’s clients were also surveyed with regards to their perception of Transcom Spain.
In addition to this, Transcom was also awarded with the CRC Gold Award for Best Collection Services, for the service provided to one of the first banks in the country and the Special CRC Gold Award for Best Quality Management.
Being awarded with the Best Quality Management Award for the second consecutive year demonstrates our commitment to our Quality Management System and the total quality excellence of our services.
These awards acknowledge the work done by each and every one of the professionals who are part of Transcom. They are the most prestigious awards within the BPO sector in Spain and recognize the work of the best companies, both outsourcers and their clients.
Alberto Martínez is Sales & Marketing Director at Transcom Iberia
Once again, Transcom has been awarded in one of the most prestigious customer care events in Spain: the Platinum Contact Center Awards, which are organized by the Contact Center Magazine every year.
In the sixth edition that was held at Teatro Real in Madrid in end of June, Transcom was awarded in the following categories for the quality services we have provided to three of our major clients:
- Best Customer Service in Banking
- Best Customer Service in Telecommunications
- Best Customer Experience Strategy
These awards acknowledge the best practices of companies in this sector that offer competitive solutions focused on the business goals of their clients. They also appreciate and honor companies, which, with their constant renewal, are committed to the professionalization and development of the customer care sector.
As Regional General Manager of Transcom Iberia and Latam, it’s a great satisfaction for us to win these awards:
“Being the best in such demanding sectors as telecommunications and banking represent a reward to the efforts of our team. Besides, the award for Best Customer Experience Strategy show that we are achieving our goal of being a leader in customer experience, placing the client at the center of our business“
Following April’s announcement that Transcom received the Frost & Sullivan 2015 Visionary Innovation Leadership Award in Europe, we had been invited to attend the “2015 Growth, Innovation & Leadership Awards Banquet” that took place Thursday May 14th at the Royal Garden Hotel in Kensington, London.
I was really proud to represent Transcom at this event and to receive the prestigious award in front of over 150 leaders and industry professionals from around the world.
The event celebrated the superlative achievements of over thirty global companies from a number of businesses, both within the public and private sectors.
Gary Jeffery, Partner & Director at Frost & Sullivan, explained the selection criteria:
“Our long-established Awards program recognizes companies that have demonstrated innovation, competitiveness and leadership in meeting the demands and challenges inherent in their particular sectors. Frost & Sullivan acknowledges their products and services as best-in-class examples of how to effectively optimize strategies, performance and processes.”
This international acknowledgement represents yet another encouragement for us at Transcom in order to continuously innovate our services in the complex European market scenario, as well as to help our client’s to improve their business performance.
We are pleased to announce that Transcom Philippines won three prizes at the Nordic Business Council Philippines’ (NBCP) National Awards. The award was held March 26 at the Fairmont Makati Hotel in Manila and the delegates represented 133 Nordic companies. The event was an intimate gathering for the Nordic-Philippine business community, as the NBCP recognizes the most prominent Nordic companies in the Philippines.
Transcom Philippines has been recognized as the largest Nordic employer in the Philippines, in terms of the number of direct employees. Our Transcom Cares CSR initiatives have been awarded the Nordic-Philippine CSR Activity of the Year for relevance, sustainability, and viability to have a long lasting effect on the community where it is implemented. In addition, our commitment to employees’ welfare, positive work environment, and interesting career and growth opportunities garnered us a runner-up to the Outstanding Employer of the Year award.
These awards made us a prominent force not only in the BPO industry in the Philippines, but in the Nordic-Philippine business community as well.
Jason Lock accepts the CSR Activity of the Year Award for Transcom Philippines.
For a valuable client in the logistics market, Transcom Netherlands received two awards in the “2014 Global Customer Service Competition”. The award was announced March 25 during a yearly review with all the client’s inhouse sites and vendors. In total, 26 sites where in the race for prestigious prices based on sales leads, business balanced scorecard performance and customer experience.
First we won the second price in the balance scorecard competition. For this competition they measure Service Level Adherence, Line adherence, Quality, AHT, Attrition, Sales and Forecast accuracy. All relevant KPIs are included and that’s why we can make the conclusion that Transcom Groningen was the second best site in 2014. This is a great recognition for all the good work we have done in all areas.
We also won the award of being third in the Sales Leads competition. This category is about the total number of sales leads that our agents have created related to the total number of handled calls. For the client these sales are of the highest priority. This is because these activities extend their customer base and generate constant growth of their package volumes and thus revenue.
I am very proud of these awards and recognition of the hard work done and thank the entire management team and all the employees that have contributed to this success. I am convinced that this year we will do our utmost to be in the position to win an award again and to show Transcom’s additional value to our client.
Besides this, we would like to congratulate our colleagues from Transom Lithuania who won the third award for Customer Experience. This category is related to the measure of Customer Satisfaction.