My Transcom Experience

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Author: Alberto Martínez Bernardo

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Transcom wins two new awards at the CRC Oro Awards in Spain

Transcom has been awarded, once again, in one of the most prestigious customer care galas in Spain:  CRC Oro Awards.

The company was recognized with the CRC Gold Award for Best Collection Services, for the service provided to one of the first banks in the country and the Special CRC Gold Award for Best Quality Management.

Premios CRC Oro 2016. Transcom. Mejor Gestión de la Calidad

We are very happy to have won again. It is the third consecutive year we receive the Best Quality Management Award, which shows the maturity of our Total Quality Management System and the excellence in the quality of our services. In addition to this, it is an honor to achieve, for the third time also, the award for Best Collection Services, and to prove that our team’s effort is valued and recognized by our clients.

These awards, which celebrate its 18th edition this year, recognize the work of the best companies that look for the professionalism and excellence of the Customer Care. They are organized by the AEERC (Spanish Association of Experts in Customer Contact Centers), IFAES (International Faculty for Executives) and IZO.

They are based on a consolidated and objective methodology focused on a rigorous audit process and the Voice of the Client, rewarding both the operational management of services such as client recommendation.

The awards ceremony was held during the Expo Relación Cliente fair, in Santiago Bernabéu Stadium in Madrid.

Author: Alberto Martínez Bernardo

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Transcom Spain awarded at the Platinum Contact Center Award 2016

Transcom has, once again, been recognized with several prizes granted by the Contact Center Magazine in one of the most prestigious customer care galas in Spain: the Platinum Contact Center Awards. 

In this seventh edition, which was held at the Goya Theater in Madrid, Transcom was awarded in the following categories for the quality services it has provided to three of its main clients:

•    Best Customer Service in Banking

•    Best Customer Service in Media

•    Best Customer Experience Strategy

Awards

These awards acknowledge the excellence and know-how of companies that each year demonstrate their firm quality commitment and their efforts to develop the relationship with their customers, awarding companies in the sector for their high degree of professionalism and highly competitive services, adapted to the needs of each client.

Juan Brun, Country Manager of Transcom Iberia, comments: “It is an honor to have received these awards. To keep the level of quality and high standards year after year is a demanding task and these awards recognize the great work done by our teams each day”.

Author: Magdalena Szałaj

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Transcom Poland awarded Outsourcing Star 2015 as best provider of Contact Center services

We are very proud to announce that Transcom Poland is the winner of the OUTSOURCING STARS 2015 competition as best Call/Contact Center! 

The Outsourcing Stars Gala is the only non-commercial outsourcing event organized in Poland. The main goal of the Gala is to analyze the industry at the end of each year (outsourcing industry and modern business services including BPO/SSC/ITO/R&D, Call Contact Center, Sales Force Outsourcing, Document Archiving, etc.) as well as awarding the best and the fastest growing outsourcing services suppliers and organizations supporting the growth of outsourcing industry in Poland.

The ceremony took place on January 28 in Warsaw. The Outsourcing Stars 2015 Gala gathered over 300 guests, including academics, businesspeople and representatives of several industry organizations from 15 different countries. During the event, some distinguished experts gave a summary of this successful year: according to the Pro Progressio Foundation, the outsourcing industry grew by 18-20% in Poland in 2015.

OPERATIONS Poland Award ok

The photo shows the award-ceremony: (from the left) Dymitr Doktór - General Director, Co-owner, editor-in-chief of Outsourcing&More Magazine, Best2Invest, Pro Progressio Foundation; Przemysław Włodarczyk - Business Development Manager, Transcom Worldwide Poland; Marcin Zieliński - Project Manager/ Information Security Manager Poland, Transcom Worldwide Poland; Wiktor Doktór - CEO Pro Progressio Foundation.

Transcom is operating in Poland out of two locations: the company started its operations in Olsztyn in 2003 while the Gdansk site opened in 2007. Transcom Poland employs more than 1,200 customer experience specialists who support clients operating in various industries, in Poland and abroad, in 15 languages: Polish, German, English, French, Spanish, Italian, Swedish, Norwegian, Danish, Finnish, Dutch, Lithuanian, Russian, Turkish and Chinese.

Author: Alina Andriatyte

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Transcom Lithuania recognized at the National Responsible Business Awards

Transcom Lithuania is happy and proud to announce that we were recognized at the National Responsible Business Awards 2015, organized by the Ministry of Social Security and Labor of the Republic of Lithuania, as a “Workplace of the Year”. The awards were given to national and foreign companies operating in Lithuania to recognize the contribution to socially responsible practices and initiatives that benefit companies and society by strengthening social welfare as well as minimizing negative impact on the environment.

This year, the National Responsible Business Awards were presented in five categories – “Workplace of the Year”, “The Most Socially Oriented Company of the Year”, “Environment-friendly Company of the Year”, and the main category – “The Socially Responsible Company of the Year”. To further promote the importance of healthy lifestyle, this year the award of “The Most Athletic Company of the Year” was also introduced.

Transcom Lithuania was awarded with a “Workplace of the Year” certificate, which acknowledges that our work environment is based on honesty, accountability and socially responsible practices, designed to strengthen social awareness. It’s a great honor to be recognized among leading companies in the market for applying the values and practices that are rooted in Transcom’s culture. Transparency, honesty, a high level of accountability and promotion of socially responsible practices throughout all aspects of our daily work has long since been ingrained in Transcom’s culture and we are therefore pleased to be recognized and to contribute to our society as a socially responsible workplace.

Transcom Lithuania representatives together with Algimanta Pabedinskienė Minister of Social Security and Labor of the Republic of Lithuania (second from the left)

Transcom Lithuania representatives together with Algimanta Pabedinskienė Minister of Social Security and Labor of the Republic of Lithuania (second from the left)

Transcom Lithuania Management team

Transcom Lithuania Management team

Author: Alvaro de la Calle

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Transcom’s team leader awarded at the Fortius Awards in Madrid

For the eighth year, the Fortius Awards Gala was held in Madrid. The event is organized by the Spanish Association of Experts in Customer Relations (AEERC) and awards the best profiles within the call center industry in Spain.

During the years, this conference has become in a “must attend event” for  the customer service professionals in Spain. The highlights of the event is the awards ceremony, where the people who works everyday in the contact center to deliver excellent customer service are awarded for their constant effort, dedication, engagement and passion.

Transcom Spain is very proud to announce that one of our employees in Sevilla, Rocío Gómez, won the prize for Best Supervisor (Team Leader). As a part of the prize, Rocío won a scholarship to study the Superior Program in Contact Center Management by the ICEMD/ESIC.

Congratulations Rocío! Thanks for representing Transcom values and of course, for being a member of our company!

foto gala fortius (2)

I also want to congratulate all the finalists and the winners, as I am aware of the hard and complicated process for selecting the nominees. It’s very tough competition and only the best make it to the final. Every year there are more applicants and it takes a great effort of the jury, composed by representatives of companies and institutions and well as by professional managers with in-depth experience of the Contact Center industry.

 

Author: Alberto Martínez Bernardo

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Transcom wins the “Best Outsourcer in Spain” Award 2015

Transcom was honored with the Award for Best Outsourcer at the Gala of CRC Gold Awards, held in Madrid on October 7, 2015.

This award is given to the outsourcing company with the best relationship with its customers, considering two perspectives: customer recommendation and operational management. Applying for this prize implies being deeply audited by independent consultants of the Organization (AEERC / IFAES / IZO). Transcom’s clients were also surveyed with regards to their perception of Transcom Spain.

In addition to this, Transcom was also awarded with the CRC Gold Award for Best Collection Services, for the service provided to one of the first banks in the country and the Special CRC Gold Award for Best Quality Management.

Being awarded with the Best Quality Management Award for the second consecutive year demonstrates our commitment to our Quality Management System and the total quality excellence of our services.

Premios CRC

These awards acknowledge the work done by each and every one of the professionals who are part of Transcom. They are the most prestigious awards within the BPO sector in Spain and recognize the work of the best companies, both outsourcers and their clients.

Alberto Martínez is Sales & Marketing Director at Transcom Iberia