My Transcom Experience

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Author: Robert Gati

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Transcom Norway wins the prestigious prize “Best customer experience” for the 10th time

 This was the 11th edition of “Call Center Days”, the largest conference for the customer service industry in Northern Europe. For 10th year in a row, Transcom Norway won the prize “Best Customer Experience”.

Together with our client ICE.NET, Transcom was awarded in the mobile category  for 2017.

It was a grand slam for our client as they also won best customer service in the broadband category with Teleperformance.

This evening Transcom and TelePerformance joined up in common success.

All the happy winners from ICE.NET, TelePerformance and Transcom.

All the happy winners from ICE.NET, TelePerformance and Transcom.

The real winners: Transcom's ICE.NET mobile team  Best of the best!

The real winners: Transcom’s ICE.NET team!

 

Author: Valentina Mikanović

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Contact Center Academy Annual award 2015 – Croatia

A Transcom Osijek employee won third place in the category Best Customer Service Representative 

For a few years in a row, the Contact Center Academy of Croatia has organized a contest in two main categories:

1. Annual Award for the best Contact Center

2. Annual Award for the best Customer Service Representative

The contest is carried out by a five-member committee, composed of relevant experts in contact center management.

In the category for the best CSR, contestants are nominated by their manager or manager’s manager in accordance with the organizational structure of the company from which the nominee is coming.

The contest is conducted in two complex rounds. In the first round, the nominees are interviewed by the five-member committee based on pre-defined high standards, requirements and criteria. Evaluation of e-mails, IB and OB calls is the second round of contest, organized between CCA and the nominator.

Transcom Osijek participated for the first time in this contest in the category for the best Customer Service representative in Contact Center in 2015. Our employee Anita Narandza Firic won the excellent 3rd place!

Anita won this prize due to her dedication, willingness to serve customers and colleagues, as well as her kindness which is her main virtue. Through her daily activities, she shows that customer satisfaction comes first!

“Being nominated is a great honor and motivation for participation in this contest and it proves that hard work pays off, and it’s flattering. I approach each working day with the aim and desire that every task is properly, efficiently and effectively performed, guaranteeing the satisfaction of customers, the client and finally my own satisfaction. I love challenges, privately and in business, because they’re an excellent basis for progress in all aspects of life. I consider that a positive attitude, a cheerful spirit, collegiality but also respect and commitment to all participants in the performance of my tasks are crucial in the process of achieving good results and that’s what gives me additional motivation in my work.”, Anita Narandza Firic

The official announcement of the winners in both categories was held in Zagreb on 9th Meet up 29 September 2016.

We’re proud of the success, achievement and results performed by Anita and her overall devotion, which is now also recognized by CCA and experienced experts from our industry!

Proud to be ONE Transcom!

Anita 1 (1) Anita 3 (1)

 

Author: Alberto Martínez Bernardo

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Transcom Spain awarded at the Platinum Contact Center Award 2016

Transcom has, once again, been recognized with several prizes granted by the Contact Center Magazine in one of the most prestigious customer care galas in Spain: the Platinum Contact Center Awards. 

In this seventh edition, which was held at the Goya Theater in Madrid, Transcom was awarded in the following categories for the quality services it has provided to three of its main clients:

•    Best Customer Service in Banking

•    Best Customer Service in Media

•    Best Customer Experience Strategy

Awards

These awards acknowledge the excellence and know-how of companies that each year demonstrate their firm quality commitment and their efforts to develop the relationship with their customers, awarding companies in the sector for their high degree of professionalism and highly competitive services, adapted to the needs of each client.

Juan Brun, Country Manager of Transcom Iberia, comments: “It is an honor to have received these awards. To keep the level of quality and high standards year after year is a demanding task and these awards recognize the great work done by our teams each day”.

Author: Frank van Vels

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Transcom Netherlands wins the Dutch National Customer Contact Week Jury Award

Transcom, based in Groningen, is proud to announce that we have won the jury award during the Dutch National Customer Contact Week 2016.

The proud management team of Transcom Netherlands receives the award in Groningen.

The proud management team of Transcom Netherlands receives the award in Groningen.

This special week is organized annually to give customer contact specialists some extra attention. The theme of this week was ‘Love for our profession’.

All kinds of activities were organized during the week by the local FUN organisation (a group of employees responsible for events at Transcom in Groningen) such as; employees could surprise a colleague with a personalized heart, a day full of fruit including smoothies, a food truck with delicious “stroopwafels” (dutch waffles).

All 1 200 employees received a rose with a personal message from the Country Manager Joop Evers and on the final day, everyone could spin the feel of fortune to win a prize.

The jury described Transcom as:

“A successful and extremely fast-growing contact center where, despite the developments, employees were not forgotten. Transcom creates a very positive and enthusiastic atmosphere which stimulates success.”

Even the judges want to work for Transcom!

Author: Åsrun Pedersen

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Transcom Norway wins prestigious customer service award

 

Northern Europe’s largest customer care conference is held in Norway every spring. It is an annual event for managers and other decision makers within Customer Care Industry.

During the conference, the winners of one of the most prestigious awards based on a very comprehensive qualitative survey are announced as well. The survey is based on a number of observers pretending to be customers (mystery callers), who contacts a wide range of Contact Centers. The “mystery callers” then rate the service in various criteria as for example; general information, reception and welcome, clarification and counseling, closing and overall impression.

Transcom Norway won the best customer service award in both the mobile industry and the broadband industry. Out of 108 Contact Centers were we also voted the best Contact Center in Norway. The Customer Price “Best in Test” has a high star in the industry, and is the only test of selected service centers in Norway where it is awarded a winner regardless of class.

With this, Transcom Norway reached the high goals we set for 2015. Through hard work from many dedicated persons, we won the award for Best Contact Center 2015. And this qualifies for a high-end celebration. Our client invited us all to a gala evening with James Bond theme.

We were met with champagne and live music. Everybody dressed up in evening gowns and tuxedos, the welcoming area was decorated with gold and glitter, and of course a large cardboard of James Bond. The dinner area was filled with lights and music when we walked in on the red carpet and made us all feel like stars.

Both the Awards and the gala evening gave us a memory for life. And Transcom Norway is now ready to take on new goals. The sky’s the limit!

Customer Service Award Transcom Norway_Collage

Author: Najla Jemel

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Transcom Tunisia 2013 Awards – Proud of our people and corporate culture

Recognition for a job well done is a key element in Transcom Tunisia’s corporate culture. In this context the company launched an internal competition to award the top three agents during 2013.

Each Business Unit had to select two agents that their team leader presented to a Special Committee with Business Managers, HR Manager, BST Coordinator, and IT Manager as well as the Country Operations Director.

The selection was made based on multiple criteria including, but not limited to, quality and productivity targets set by the company’s clients, the agent’s history, behavioral approach, and manager’s audit. Each team leader made a presentation of his/her selected agent demonstrating all the above mentioned points as well as the reasons to why the jury should vote for that specific agent.

In February, the winners were announced during a kick off dinner that took place at hotel in Tunis. The event included a Greek theme with live band music where all the participants in the competition enjoyed dinner and drinks in a friendly atmosphere.

Collectif des nominés

The winners were rewarded and congratulated for their achievements. On third position was the agent Issam Gdayem, the second position was attributed to the agent Abir Aydi and on top of the podium was the agent Thouraya Nefzi who won a trip to Paris for two persons.

Thouraya has been working for Transcom for 7 years. She was selected as the agent of the year 2013 thanks to her professional talents, knowledge, cooperative behavior, team work spirit as well as the respect of the company’s values.

Transcom Tunisia’s people showed, again, an example of team work and fair competition that is being praised by the company’s direction. Together we work, together we win.